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Does your Pro Tools 8 install freeze? March 20, 2009

Posted by ConnorSmith in : Digidesign, Leopard, Pro Tools , trackback

I’ve been getting a lot of emails from people who’s Pro Tools 8 LE install is freezing or stalling.  Most often it happens during the “Running pro tools creative collection installer script” message.  95% of the time so far, the solution is:


Some users have reported waiting over 30 minutes at this stage.  Apparently a long install is normal, so take a break and let your computer go for it.

Now – if you are waiting an hour or more, and its still stalled, then I would start to think that something is wrong.  Send me an email/comment here, and we will try our best to get your setup working.


The Studio Files


1. Chuck - March 31, 2009

Ironically I was just loading this when I hit your website.
I was in repair mode already.

It was taking so long during creative collection that I thought the disk was dirty, so I pulled it out and cleaned it, then went to add/remove programs to repair PT8. At this point it did repair load and the creative collection loaded the same slow way. On a fast PC it took about 18 minutes.

Everything is fine now.

2. ak - April 1, 2009

Funny, I was experiencing this “hang up” (at the “Running Pro Tools Creative Collection Installer Script” phase of the install) and finally opened up Safari and googled the problem after about 15 minutes of no progress.

The moment I loaded this page, the install completed.

3. ConnorSmith - April 1, 2009

^^Glad to hear it worked out.

4. Raphael [FR] - April 12, 2009

Fiou !! Thank you, I was about to relaunch all the process ^^

5. BBmi109 - April 13, 2009

Any recommendations for the other 5%??

6. ConnorSmith - April 13, 2009


How long did you let it sit there before you determined it was not going to install? Are you doing a clean install of 8? What computer (specs, OS, etc.) are you installing this on?

7. cornelius - April 21, 2009

i was waiting but on my mac it will ask me to restart it again any help i have a mac 10.5.6, 1 gig

8. cornelius - April 21, 2009

do I need to install new updates for the plugins?

9. ConnorSmith - April 28, 2009


I’m confused by your question. Is your install stalling? What is asking you to restart? Are you doing a clean install of 8?

10. alex - April 28, 2009

mine freezes at the “welcome to pro tools 8″ little box thing!!

how do i fix it?

11. ConnorSmith - April 28, 2009

@Anyone needing help
Read this please http://thestudiofiles.com/?p=848

@ Alex
Can you give some of the information mentioned in that link above^^ (especially system specs, etc.) Also, can you be more specific on what that screen is? How far into the installation process is that? How long have you let it sit? Are you doing a clean install of PT8?

12. Pony Hill - May 10, 2009

I have already installed from the Protools 8 install disk (installs fine) but when I try to open it freezes at “Structure.dpm” every time. I let it sit there like that over night, but it was still froze there the next morning! I still haven’t even got to the authorization page yet! I even had a computer tech come over and try to figure it out, but he was at a loss.

Paying this kind of $$ for a couple’a CD’s you would think it would be a simple download and not such a headache.

I am actively trying to find someone to trade me out this 8 program for the old 7!

13. ConnorSmith - May 11, 2009

Read this – we may be able to help (impossible without knowing more info)

14. pony hill - May 11, 2009

I am trying to run Protools m-powered 8 on my Dell which I’ve got XP sp2 and even added 2G memory. I have an Maudio fast track pro which I wanted to use as the interface, however it is virtually useless since I cant get the Protools to open. I’ve unistalled all digidesign programs and then tried to reinstall without plug-ins, but installs them anyway. Like I said, no matter what I try, when you try to open it it freezes at “Structure.dpm” every single time.

15. ConnorSmith - May 11, 2009

Did you delete your preferences and databases?

Have you tried moving plug-ins out of the plug-in folder? (You can just throw them on the desktop temporarily to see if you can get PT to boot)

Does the fast track work with other applications?

16. montrealaudio - May 17, 2009

Ive got a brand new Macpro 8 cores. 6 gig ram, 1 TB HD. Just bought the Mbox2 PRO and am trying to install PT LE 8. My installer has been hanging at “Finishing Installation – running pro tools creative collection installer script”, I am reluctant to close and restart the installation in the hopes that it will somehow snap out of it. This is a brand new PT installation, I got it because I was told it would be more stable than the 500 dollar apple software I was using. Seems to be giving me problems right from the get go! When I try to quit the installer it tells me that It cant because its busy. Sooo I guess I will wait and check this forum for replies.

17. montrealaudio - May 17, 2009

IT CHANGED!!! I waited it out, it finished! We are a bunch of impatient ones arent we…!!!

18. exquire - May 20, 2009

I’m having a similar problem but mine won’t even begin the Installation Process it freezes right on the main Pro Tools set up screen.

19. ConnorSmith - May 20, 2009


20. jmes - May 22, 2009

It freezed at “Installing Digidesign hardwaer drivers…” plees help!

21. Tulikari - June 9, 2009

Thanks a bunch! It took my mac mini 25 minutes to get past the freeze at the finish the installation. Maybe they wanted to teach new PT8 users the old proverb – patience is a virtue.

So patience my fellow installers!

22. Terry Peck - June 20, 2009

Same here. Waited it out and it installed. I went to the website to complete it. However, when I click on the icon, it won’t load. As a matter of fact, it doesn’t do anything! Uninstalled and reinstalled 3x. It acts like it installs okay, but when I click on the pro tools icon…nothing. has this happened to anyone? MacG4 1 TB

23. mahesh - June 23, 2009

my protools 8 dosent load it takes a long time to load my mac g5 duel processor with 1.5 gb ram

24. max - June 24, 2009

for ConnorSmith you are the man

25. Tom - July 8, 2009


I just tried installing Pro Tools 8 LE on my 1.8 Powermac G5. The install screen in so confusing because lighting quick, it installed about 87% of the way and then stops and I get beach ball of death. I thought something freaked so I shut Mac down and reinstalled. Same thing happened. I don’t know why they couldn’t fix the timing of the install window. Patience is one thing, but making it look like the screen got stuck is counter-productive and annoying. So finally, I just waited and then it worked. However, I installed the 3rd party plugin and the same thing happened. I thought again that something had gone wrong, b/c it paused around 87%, Turned off computer again (For some reason, Mac can never just get Pro Tools to “Force Quit”) and now my computer won’t start. I have been trying to diagnose, but think it might be PRAM or battery. My best guess. But please communicate to Pro Tools that this is horrible. Make the install window accurate on time. I don’t care if it is a 5 min install or a 2 hour, but just have the screen reflect some sort of progress, not super fast and then crazy long pause.

26. ConnorSmith - July 10, 2009

@ Terry
We’ll need more detailed information on your setup (computer specs, program versions, etc.)

Im confused – does it not load at all, or just take a long time?

Confused – are things working?

27. orjime - July 11, 2009

i installed pro tools right and then it freezes at structure.dpm i think!!whats is wrong??my cmputer can hadnle pro tools???whats going on??

28. the dougfatehr - July 11, 2009

I have spent my entire saturday trying to sort this.

Powermac dual 2.5GHz, 8GB Ram, 10.5.6.

I reinstalled Leopard from a retail DVD, installed the 10.5.6. combo updater and attempted the Pro Tools 8 install.

Still the same behavior, can’t get past the creative collection install script, if you move the mouse the spinning beach ball comes up and then you get kernel panic forcing a machine restart.


29. the dougfather - July 11, 2009

Just too add.

Patience doesn’t appear to help, the longer i wait the more starnage stuff seems to happen. The graphics start going crazy, digitl looking distortion up around the clock in the top left, it then spreads across the top of the screen.

I love Pro Tools but i only ever get this crap with Digi products, never any other vendor.

30. ConnorSmith - July 11, 2009

Although the Power Mac’s are supposed to work with PT8, I have heard some complaints from users having problems. Granted, these aren’t really completely confirmed, and I can’t say for sure that the computer itself was causing the problem, but it was a common element in each case.

If you have a version of 7.x, does/did that work in Tiger? Have you tried it in Leopard?

After you reinstalled Leopard, did you try installing any other software? Have you had this problem with anything else?

If your problem continues – I would highly recommend starting a thread on duc.digidesign.com. Digidesign has tech support guys on the forum constantly and they can usually work out the more buggy problems.

31. Raj - July 12, 2009

Is there anyone who can solve this damn issue of pro tools getting fuc&ed up at the Creative collection install page ??? it doesnt seem to work out at all for me , its just stuck , and says it returned an error all the time

32. ConnorSmith - July 12, 2009


We’ll need more information, such as:
Pro Tools version, clean install?, computer/specs and OS, how long did you wait, etc.

33. Mike - July 13, 2009

Hi guys,

I got on the phone to Digi today and they have sent me a link to download Pro Tools 8 via digidelivery.

Interestingly, this download is 1.5GB bigger than the one from the ‘My Digi’ page.

In response to the question earlier, Pro Tools 7.4.2 installs fine on the machine, it’s only 8.0 that’s giving me grief.

I’ll post back the results of my new Pro Tools 8.0 download.

34. Raj - July 13, 2009

Hey guess what ??? I followed a hint from Chunk’s comment , I installed Pro tools several times , but was getting the same error , then instead of reinstalling I went into repair mode by running the installer , and Voila !!! It finished the installation this time , try it , I think it might work for other’s also …

35. Mike - July 13, 2009

Hi guys,

Just to let you all know the alternate install link that Digidesign supplied to me has worked perfectly.

So in short, if you have a mac and your installs constantly fail’s don’t waste any more time and get on the phone to Digi.

The installer is totally different, once it mounts it has a Pro Tools backdrop as opposed to the standard white one you get with direct download.

36. Nick - July 20, 2009

I’ve seen a lot of posts in regards to Pro Tools installing fine but freezing at “structure.dpm”, this is the problem I’m having does anyone know a solution to this?

37. Bryon - July 28, 2009

Just wondering if any of you guys figured out the issue on PT8 freezing while loading at “structure.dpm” The issue has to do with Internet Explorer 8. To fix the issue you have to unistall IE8
More info here: http://duc.digidesign.com/showthread.php?t=243183

To save you some time from getting frustrated with another issue you will run into with unistalling IE8, If you are running windows XP with SP3 you cannot unistall IE8 without uninstalling SP3 first.

38. chris - August 4, 2009

everytime i start the installation, it comes up with a message sying “pro tools 8 requiers windows xp with SP2, but i have windows XP with SP2
Any ideas?

39. ste - August 6, 2009

It’s 15 minutes i’ve my finger crossed… and it’s not easy writing in this way… Hope everything will work… It’s so long “about a minute” for this gnikcuf script :D

40. vincent leary - August 14, 2009

im at the “installing protools creative collection” part and its been there for almost or even more than an hour haha

i just bought the m-box 2 mini with pro tools le 8 two days ago at guitar center.

digidesign.com or the contact number doesnt help at all what so ever.


41. Justin McIver - September 14, 2009

My freeze error seems to be completely not related to any of the above –

I just did an entire re-install of windows XP and cleared the hardrive, did all of the microsoft updates (SP3 and .NET frameworks, etc.) and the computer was running great.

Tried installing PT 8 LE upgrade, CD booted up fine, clicked install, started to run… then after clicking “Continue installation” when the windows warning pops up about unknown software or whatever for the SECOND time, it freezes – as in, the entire computer freezes, can’t move mouse, can’t hit anything… need to manually turn the computer off and back on again. This is happening during the time that it is trying to install the digidesign drivers.

Any clue? Here are my computer specs:

1 gb Ram
120gb hard drive
intel pentium 4 processor, 3.0 ghz
Nvidia GeForce FX 5400? graphics card
tried with BOTH an mbox 2 and a dig002, froze exact same spot (5 times in a row)

worked fine before system restore. any thoughts? please help!

42. Chuckp - September 18, 2009

The fix to the structure hang on launching PT8 is removing IE8. I’m sorting things out maybe I can help others. Seem to have been hacking PT8 for people in my area as a side job lately.


43. Tim - September 30, 2009

Hi guys, can you help me out of this problem? I bough this pro tools LE 8 and mini MBOX 2 on Ebay. I can not loading it. it’s getting stuck at structure.dpm . I tried many time , it was same error , even I uninstalled Internet Explorer 8 . but it turned to IE7.

44. Naimo - October 7, 2009

I keep getting stuck in the demo session of pro tools. The installation is not all the way done. I can create a new session, open new tracks, edit, mix and everything else but only in demo mode. When I close the session thats as far as I can go. Please help me understand what I am doing wrong.

45. Bauke - October 7, 2009

My ProTools freeze if i put the CD in the CD slot, the screen “Welcome to ProTools LE”… It does noting further.

Can any one help me?

46. daniel turrell - October 15, 2009

hi iv just got pt 8 le and am on a 24hr dead line to a remix a uni when structure comes up on pt start up it freezers please what do i do ….

47. daniel turrell - October 15, 2009

hi iv just got pt 8 le and am on a 24hr dead line to a remix a uni when structure comes up on pt start up it freezers please what do i do …

im useing a quad core pc 4 gig m box mini s.pack 3.

sorrry for the dubble post…

48. Gil - October 21, 2009

Same here just bought an MBox 2. Try to install PT LE 8 but the DVD driver doesnt even recognize the Pro Tools cd!!!!!!
I running XP Home Edition on my pc.
Getting really pissed.
Any ideas??!!

49. marsman - November 2, 2009

I was having the structure.dpm freeze. Uninstalled Internet Explorer 8 and it fixed the issue. I would suggest uninstalling IE8. And if it takes it back to IE7 uninstall it again and it should take you back to IE6…. Download Mozilla Firefox if you want a decent web broswer. Hope this helps.

50. ConnorSmith - November 2, 2009


Huh – that’s a new one.
Well I’ll update my last post to tell others to try that and see where it gets them. Thanks for the info!

51. Gary - November 6, 2009

Disable auto windows updates!!

52. James - November 12, 2009

Im trying to install Protools M-Powered 8 on my vista 64bit sp1 gateway computer with a Fast Track Pro interface. Everytime i try to install protools it freezes on “Installing Digidesign hardware drivers”. Its really annoying ive waited for hours. Can someone please help me threw this.

53. ConnorSmith - November 12, 2009


Check out this page -

There are links to the 64-bit drivers and other info on compatibility.
Let me know if this solves your problems.

54. James - November 12, 2009

ive downloaded the latest driver updates. Ive searched high and low on the m-audio website and cant find anything that would make this from happing. I make sure i do a bunch of searching before i ask questions becuz i find it that 9 times out of 10 it just requires some research but this i am stumped. If Protools wasnt such a great program that it is i would never touch anything m-audio again

55. ConnorSmith - November 13, 2009


Hmmm… that’s a tough one then. If I were you, I’d head over to Duc.Digidesign.com and either start a thread to ask this question, or just email Digidesign tech support directly. Hopefully they can give some more insight… Thanks.

56. Tryin Everything - November 14, 2009

Help Help Help…..

I just bought the Pro Tools 8 LE with the MBOX Mini and when I input the CD in my laptop which runs on the same OS as my Laptop, the “setup.exe” file opens right up to the main man where i can install the software. Unfortunately, my desktop just displays the same box, but blank and only 1/3 of the size. Nothing else happens after this. I’v eupdated, Flash Player, Quick Time, my Memory…everything and still nothing. Can someone help me out please? Thanks

57. ConnorSmith - November 15, 2009

@Tryin’ Everything

I went ahead and linked your duplicate question on the other page to over here – don’t worry, you only need to post it in one place. We’ll find it :)

For starters, we are going to need more information about your system (check out this post – we need this information – http://thestudiofiles.com/?p=848). Without specific on your system, its impossible to diagnose.

58. Dave - November 16, 2009

Having the same trouble as “Tryin Everything” was. I am Running windows seven and have just changed my fire wall setting but am still stuck at the Install page.
Any Ideas??

59. Dave - November 16, 2009

Half way through running the instal It say an error ['-5005: 0x80070017] has occurred while running setup
It say to contact digidesign.
Im running
intel (R) Core (TM) Duo CPU E7500 @2.93gHz
400 GB RAM
32-bit opperating system.
Please Help

60. juan - November 17, 2009

Hi. I’m trying to instaal protools le 8 on my power mac g5 dual and it is telling me that the software is not compatible with my computers.

61. Raphael - November 18, 2009

I’ve managed to install fine, but now I’m freezed on the PT initializing window on the “Setting up Peripherals Initializing Machine Control” part. How should I proceed?

I’m using a
macbook Pro 2.53GHZ
Intel Core 2 Duo


62. ConnorSmith - November 22, 2009

Is this a new install? Upgrade? Did you delete your PT preferences?

Check out this thread – there are some ideas from Digi

Have you trashed your preferences? Do you have any 3rd party plug-ins installed?

63. Jim - November 25, 2009

My install is freezing when I get to “installing Digidesign hardware drivers. I have tried it 3 times now and waited at least 45 minutes each time. WIll it help to call digidesign and see if they can fix it?

64. AJ - December 2, 2009

Hey, I just got a new Macbook Pro with OS X 10.6. 2.8 GHz Intel Core 2 Duo, 4 GB RAM. So I also have PT 8 LE with the M Box 2 and went to install PT on my computer. Stuck it in the drive, opened the DVD icon, double clicked the “Install Pro Tools LE.mpkg” icon where it prompts for approval to continue with installation. I hit “continue” and then…nothing happens. I don’t see anything on the screen, no “Welcome to Pro Tools” or anything. Suggestions?

65. AJ - December 2, 2009

Clarification on that last post: The approval message I get it “This package will run a program to determine if the software can be installed: To keep your computer secure, you should only run programs or install software from a trusted source. If you’re not sure about this software’s source, click Cancel to stop the program and the installation.” I still have the box it came in – I know where it came from, I trust the source. I hit “Continue” – that’s where the freeze-up happens. Is this a patience deal?

66. AJ - December 2, 2009

Hate to post again – figured out that last bit, it was just a patience thing. But now, I’m getting another error: “The installation failed. The following installation step failed: run preflight script for Pro Tools Creative Collection Contact the software manufacturer for assistance.”

67. ConnorSmith - December 2, 2009

It probably seems ridiculous – but I would wait longer. Even up to a few hours. For some reason, the install can just take forever. Unless you are still in the period where its free to call Digi, I would suggest emailing them (assuming waiting longer doesn’t help). Email support is always free.

I may be an issue with the OS – did you download install a “combo” updater from Apple on your OS, or did you just use Software Update?

68. erin - December 5, 2009

so i think i downloaded the upgraded protools 8 le to my new mac book pro 10.5.7 but where do i find it to open and run it?? .

69. erin - December 5, 2009

please and thanks in advance.

70. ConnorSmith - December 5, 2009

Not quite sure what you are asking – can you not find the installer file? It’s likely either in your downloads folder or on the Desktop. Let me know if you need more help.

71. Bianca - December 8, 2009

PT8 freezes at “Setting up Peripherals Initializing Machine Control” part. What do I do?

I have a MacBook Pro 10.6.1

72. ConnorSmith - December 8, 2009

Has this problem always happened, or did it used to work?
Have you trashed your preferences and databases?
Do you have any third party plug-ins installed?
What PT interface are you using?
Are you using the latest version of Pro Tools that is supposed to work with Snow Leopard?

73. Joost - December 8, 2009

I’m having the same problem as Bianca: PT8 freezes at “Setting up Peripherals Initializing Machine Control” part. I’ve never had it working.

I have a macbook pro 10.6.1 and an iMac 2,8 gHz intel 10.6.1. At both computers the same problem.

What do you mean by trashing preferences and databases? And what is the problem if you have third party plug-ins installed? I’ve got the complete composer collection from east west. I don’t know if that makes any difference? And what version is supposed to work with Snow Leopard?

Thank you a lot in advance!! Because I’m quite desperate, cuz I need the whole system to be running for school..

Thank you!

74. ConnorSmith - December 8, 2009

Pro Tools saves databases and preferences on your hard drive – one reason is that you only have to create those prefs once, so subsequent loads are faster (i.e. – the first time you launch PT, it has to scan all your plug-ins and takes awhile. Subsequent launches are much quicker)

Occasionally, something goes awry with a pref, and you need to drag them to the trash and relaunch PT. The easiest way is to download the program from this site: http://www.jcdeshaies.com/ Just launch it and choose to trash your prefs.

I suspect that the East West stuff is causing problems too. Digi and EW software packages have a long history of “not playing nice”. I would move those instruments/plug-ins to the “Unused Plug-in Folder” on your drive and see if that works.

The latest version of PT (I believe maybe 8.0.3 or something similar) is supposed to work with Snow Leopard. You can check Digidesign.com for the latest update.

75. JetJ. - December 9, 2009

i had the same problem with the whole freezing at “structure” so i got frustrated and went out for my last resort and closed pro tools and before opening it again i went to the file location (“C:\Program Files\Common Files\Digidesign\DAE\Plug-Ins”) and manually deleted the structure plugin. I’d rather be without that plugin than without protools 8.

76. ConnorSmith - December 9, 2009

Did that work for you? Usually when it stalls out on the load, its a problem with preferences, ReWire, or a third party plug-in. At least in my experience, its been extremely rare that its not one of those three things.

77. JetJ. - December 9, 2009

Yes, it worked fine. I didn’t know why it did that also because i used to have it installed before with no problem then recently upgraded my hard drive and it started to do that. Oh well like I said I’d rather be without that plugin than without PT8.

78. barb - December 26, 2009

My husband got PT8 Mini for xmas and he trying to down load the software it seem to be taking a unusually long time. How long should it take to the initial install?

79. andy - December 29, 2009

Thank you for posting this. Saved me the trouble of scrapping my intall and restarting. I had lots of trouble installing on my Windows PC and after a year of difficulty got an iMac for Christmas. Installed 1st time and works perfectly. Thanks for telling me to wait. I was about to flip out again after all I’d been thru. Now I’m happy as can be. Thanks for posting this helpful hint on your site.

80. Desperate Pro Tools Addict - January 1, 2010

Hello. I just bought the new iMac i5 quad core, 4 gigs, 1TB HD. So i have an Mbox2. I installed PT8 LE, then i installed the PT8 LE update too 8.0.3. Soooo theres two things not letting me use it. 1st, the prog stops responding while loading up the plugins at the startup, and it allways stops at the plugin Xpand!.dpm. 2nd, sometimes all of the plugins load, evrything goes smoothly, then once i try to start a new session, it doesnt even seem to load. Ive even tried to start a session and save it to the desktop, the folder shows up on the dekstop but protools does not load any mix or edit windows, freezes and then i have to force quit. I had let it sit for about 45 minutes once, and it still didnt load. Any help would be appreciated. Thanks and Happy New Years!! 2010!!!!

81. ConnorSmith - January 2, 2010

The Digidesign download servers aren’t exactly known for their blazing speed. It can take a LONG time…

Thanks for visiting – glad we could help

A few questions for you -
Have you trashed your preferences and databases?
Do you have any third-party plug-ins installed?
Have you repaired permissions on your hard drive?

82. wdinglis4 - January 2, 2010

I got a mBox mini with ProTools 8 in it and can’t get it to even start installing. I run a Windows XP Home SP3 machine. I see alot of people saying they get stuck at something called ‘structure’, but my install just opens a small blank popup window with ‘Welcome to Pro Tools 8′ in the title bar and then nothing. If I ‘explore’ the dvd’s folders I see a background.bmp file, however if I try to view this bmp image Explorer stops responding and I have to close the window. Does this sound like a simple damaged disc to you all? I guess all I can do is call digidesign support on Monday and see what they can do to help…

83. Desperate Pro Tools Addict - January 3, 2010

Thanks for the help, i guess i had something wrong with my installed apple software. after a fresh install and fresh protools install, i had got it working fine. thanks alot. this site is exactly what people in need, need!

84. Chris - January 6, 2010

hey im having same problem as pony was… freezes at structure when loading PT8 for the first time… only diff is im using an Mbox 2 pro… also i did try removing structure and when starting up protools, it acts like its still loading it even though i removed it… and help

85. Jay - January 6, 2010

I have Pro Tools 8 LE, and an Mbox 2 Micro. I just installed Windows 7 64 bit. I downloaded the new 64 bit drivers from Digi, and the new update. However, I can;t get the install from the 8.0 disk to work, so I can’t even get to the step where I do the update. I run as Admin , under Vista SP2 compatibility, and I’ve let it go all night even. A lot of forums have said you should uninstall IE8, which I did, as well as all of the Vista optimizations for PT 8. I am running the installation setup as Administrator and in Vista SP 2 Compatibility mode. It keeps hanging up on “Installing Digidesign Hardware Drivers” , which I have read can take up to a half hour , but I literally left it all night , with no success. If anyone has had any success I would appreciate any tips. Here are my basic specs:

Intel 2 Quad Core CPU
2.67 Ghz , 5GB RAM
Windows 7 x64

86. Q - January 7, 2010

I also cannot install the 8.0 installer from the disk just as Jay can’t It freezes in various places every time I try to install. I’ve also removed IE8 and am running the installer in Vista SP2 mode with Admin. I’m using Windows 7 x64.

Intel Core 2 Quad
2.3 GHz
Mbox 2 Mini

87. Q - January 7, 2010

GOT IT WORKING! For Windows 7 x64 users, trying running the installer in Vista SP1 mode rather than 2. Worked like a charm!

88. ConnorSmith - January 8, 2010

Sounds like it could be that. Is this a clean (new) install of Pro Tools 8, or are you upgrading? I would email Digidesign.

Do you have any third party plug-ins installed? Have you trashed your preferences and databases?

Did you do a clean install of PT 8 (by uninstalling previous versions first)? If the problem persists, unfortunately I think you will need to email Digidesign directly. A lot of people are having this problem. Be sure to give them your full system specs, and hopefully they can shed some light on a solution.

EDIT – Jay, try taking Q’s suggesting and installing in SP1.

Thanks! Great to know that something worked. This install problem has been a problem for quite some time now…

89. merter - January 11, 2010

I just got the mbox 2 micro with pro tools LE 8 and installed it to my mac book pro (version 10.5.8). It took almost 30 minutes because it freezed during the “Running pro tools creative collection installer script” message but, as mentioned above, patience was the solution. My problem is I can not launch pro tools..It freezes when it says “Loading Plug-ins DigiReWire.dpm” every time..I could not even got to the authorization page yet and it drives me crazy!! I’ve tried restarting the mac book,unplugging and plugging the mbox many many times.. I tried both usb inputs also.. Please help!!!!

90. Chris - January 12, 2010


try moving that plugin it’s frezzing on to your own unused plugins folder and then restarting, in theory it should bypass that plugin and start up correctly

@anyone having the same problem I was having previously

uninstalling the devious Internet Explorer 8 fixed the problem for me so I will have to recommend trying that

– Chris

91. wdinglis4 - January 12, 2010

My issues was indeed a defective installation disc. You could shine a flashlight through the disc and see blank spots where the silver media wasn’t there – light shone straight through it! The seller I bought from said this was happening a lot latley and was kind enough to send me a replacement disc and I’m up and running now. Thanks!

92. merter - January 12, 2010

Thanks for the response..
The weird thing is I can not find the plugin… Where is my unused plugins folder? I had no problems installing Pro Tools to my Windows PC before but this Macbook Pro is new to me. Today i tired to install the software again after uninstalling it. Before the installing, I even used “Pro Tools Pref and Database Helper 2.3″ to clean all the pre Pro Tools versions I may have but I still have the same problem and this time it does not freeze that long, instead, ” ! The application Pro Tools LE quit unexpectedly.” box appears

93. merter - January 12, 2010

I also checked the installation disc..It looks fine. Could not see any blank spots or anything weird..

94. merter - January 12, 2010

Hi Chris, I DID IT !! :)
I finally found and moved that plugin to trash and it worked fine.. Then I removed that plugin to “plug-ins(unused) folder” and now I can run pro tools either with my “mbox2 pro” and “mbox2 micro” with no problem. I even updated to pro tools 8.0.1. THANKS A LOT !!

95. Chris - January 12, 2010

No problem merter, was at school and got the email on my but was in an area of bad service so was coing to tell you to make your own unused plugins folder when i got home… but yay you got it yourself! enjoy the new wonders of pt8!

96. Eric - January 16, 2010

Got Pro Tools 8 with an MBOX 2 Mini yesterday. I’m trying to run it on Windows xp professional. I’ve upgraded the ram to more than enough space, done all the other things the digidesign website said as far as unistalling ie 8, and still nothing. When I put the disk in I get the welcome to pro tools small window and just blank below that. Not sure what to do. please help.

97. wdinglis4 - January 16, 2010

I had the same issue, could be yours, as well. Look at response #91 above. Defective disc. I had to have my seller send me a replacement installation disc.

98. Eric - January 16, 2010

Disk looks good to me. Yours was popping up saying welcome to pro tools and then it wouldn’t go any further? I don’t know what else to do?

99. John Henry - January 20, 2010

Hey Guys. I hope you can help. We’re trying to load PT8 into a new Imac with 10.6. After we installed the PT8 disk we got error message 5000 and it stopped. So we downloaded the 8.03 upgrade (12 hours) but then it asked us to put some plug ins in a unused file. We clicked the default “no” button and now it’s been “Creating DAE objects” for about 3 hours. Sitting now at 65% complete but it doesn’t seem to be making any progress. Is any of this normal? How can we get this to work? Is the ilok key suppposed to be in the imac while we’re doing all this? Thank you

100. mert - January 20, 2010

I had similar problem while installing PT8 to my mac book pro but mine was freezing while trying to open the DigiReWire plug in. I moved that plugin to unused plugins folder and than it worked. It may be freezing while trying to load one or more of the plugins. You may try to move some of the plugins to unused plugin folder if it does not specifically say which plugin(s) cause the problem. Ilok has to be plugged in to use the plugins on it while launching PT,otherwise it will ask to authorize them.Hope this helps.

101. JBR - January 23, 2010

Hi Guys,

I have been having the same issues as many others here. Below you will find the specs of our system that we have been trying to install LE 8.0.3 Full Installer downloaded from Digi:

Dual Quad Core Proc. @ 3.0Ghz
5 GB Ram
500 GB Drive
Clean Install 10.5.8
Nothing but OSX and all updates installed.
Digi Rack 003
Control 24

Tried downloading and installing LE 8. After several attempts at downloading the file from Digi we were getting the screen of death during the actual download “Kernel Panic”.

Then downloaded the file to an external drive from another MAC Machine. Copied file over to the MAC Pro outlined above begins installation and then we get the screen of death “Kernel Panic” at the very end of the installation.

We have tried over a dozen times with different Hard Drives, all with a clean fresh install and keep getting the same Screen of Death/”Kernel Panic” with either downloading the actual file from Digi, or at the end of the Installation.

Any ideas on what to do here? This is getting very frustrating and we are losing time and sessions due to this problem.

Thanks for your time and attention with this.


102. Frammento - January 26, 2010

Ahahah I searched the web for a clue, and a couple mins after finding this page, the installer ended well.

Have a nice day =)

103. Damon Sink - January 26, 2010

Frammento: Glad we could be of service.


104. alexia205 - January 27, 2010

hi i got the pro tools mbox micro today and im having loads of problems installing…..it gets to a certain point and then the install window and bar completely dissappere so u see the windows desktop, its brand new from a music shop and there is no scratches on the disk…i did start to install on vista 64X but then tryed it on a 32X vista and im geetting the same thing….i get a propmt box that protools asks you to click accept/continue/ok and then shortly after that it turns itself off any ideas why?

105. alexia205 - January 27, 2010

also it comes up with data error (cycle redundancy check)


106. DHS - February 3, 2010

hi Guys
i am new to ProTools and bought a Mbox2 with PT8 received at the start of this week. these are the problems i encountered and how i got around them.

First of all i am running a new MacBook OS x 10.5.8

1. After the installation of PT, when trying to load up you get the error 5000 message.
To Rectify, Uninstall PT and do it all over again.

2. After getting to the final segment of the PT load up the programme beachballs and becomes no responsive.
To Rectify, cancel the programme and restart the your computer, then when you are up and running, open up PT in a finder where you can view all files associated with the install you have made, you will find that there is a Software Update (or Check for Update) icon. Double click this. It will then detect if any updates are required. Turns out I needed PT8.01 for MAC OS, this took about one hour to download and as soon as it was done PT loaded up and i could complete the authorisation and registration process.

Patience is the key

Huge thanks to Connor for this website, before sorting the problem i was looking through this page during the day.

Check out my band on myspace.com/theofficialotherhalf

Dan Hammond-Smith

107. J.RandomThe Gr8 - February 3, 2010

Hey what’s goin’ on? My pro tools 8 won’t install. It’ll start the install process and soon after it tells me to plug in my Mbox 2 mini, I get a message saying “Digidesign Mbox 2 firmware updater has not passed Windows Logo testing to verify its compatibility with Windows XP. (With the options of “Continue anyway” or “Stop Installation”. I’m kinda lost on where to go from here…

108. Chris - February 3, 2010


continue anyways

109. mert - February 5, 2010

hi, I was trying to take a picture of my pro tools session (command, shift,3) but accidentally pressed something else I guess, then the plugins (most of them) became ghosty!! they are transparent. How can I go back to normal?? I tried to press all the possible buttons again (maybe not all of them) but nothing..

110. ConnorSmith - February 15, 2010

@All who are still having load problems:
Most of you have not given us specific information on your system (such as computer specs, OS, PT version, hardware, etc.). Please give us this so we will have a chance to help. Also, I would suggest to Windows users who are having perpetual problems to not only check your system against digidesign.com for compatibility information, but also to email Digi tech support directly.

Did you try “Continue Anyway”?

Well, can you now take a picture of the greyed out plug-ins and send that to me? Are the tracks inactive, or is it just the plug-ins that are being affeted?

111. Gareth - February 15, 2010


I have a problem similar to jay and Q from 86. i have windows7 64 bit and it keeps crashing when it trys to install the drivers. how do i run the install in vista sp1 mode?


112. Anthony - February 16, 2010

I’m frozen at Setting Up Peripherals Initializing machine Control for about 10 hrs now…

113. ConnorSmith - February 16, 2010

You’ll have to downgrade to sp1 likely – I’m not really a windows guy, but I would assume that means reinstalling the OS under sp1 or something similar.

Can’t help without more info about your system. (And unfortunately some people have had to wait longer than 10 hours on the install)

114. RR - February 16, 2010

im on mac book pro and install went fine. But when loading up it stays stuck at Setting Up Periphials Initailizing Machine Control. I need help desperately

115. Montel - February 16, 2010

I’m trying to install Pro Tools 8 on a Windows XP machine My install freezes at structure.dpm I’M Pissed is there any way around this problem?

116. Fifkie - February 17, 2010


I got the same problem as Q, allso got w7 64-bit and mbox2mini.
it freezes on installing digidesign harware drives and ive “uninstalled” ie8, im running the installation as admin and in vista sp1 compabillity mode. ive even unplugged all other usb hardwares so that it wont get confused. ive let it run for 12h at the most and it just wont work for me.

Ive just restarted it with w7 64 bit, before i had w7 32 bit RC and then it worked, took long time to install but not more than one hour.

My comp:
dualcore @ 2,26 Gh
4Gb ram
320 Gb HDD
Its a notebook
if it helps its a asus x72vn

117. Chris P - February 18, 2010

PT 8 M-Powered Installer keeps freezing when I install the Application Files part. As of right now it’s been running for 16 hours straight. I did all optimizations on the DigiDesign site and uninstalled IE8. PT installed on my Vista computer without having to do anything. I just don’t want to use PT on that computer. Any help will be appreciated. This is day three of trying and it’s really frustrating.
Windows 7 64bit Home Premium
PT 8 M-Powered M-Audio Fast Track Pro
4GB Ram
Intel Core2Duo 2.2Ghz

118. Neil Curschman - February 21, 2010


27 inch imac i7
2.8 GHz quad-core
8 GB 1067 MHz DDR3
ATI Radeon HD 4850
1 TB internal
Digidesign-qualified G-technology, 7200 RPM external drive
snow leopard 10.6.2
64-bit kernal: NO
Bluetooth disabled
Pro Tools LE Mbox 2 mini 8.0
downloaded: 8.0.3
Trashed prefs and databases: YES
Repaired drive permissions: YES

My Mac and pro tools are listed above. I cannot get pro tools launch properly. If I start the computer, I can open a new session (can’t open an old one, though). Once in pro tools, I get the spinning color wheel.

Then, I force quit. After, I can’t reopen pro tools. I get stuck at the loading screen, usually at “xpand.dpm.” Also, once this happens, I can’t even open other programs (itunes, quicktime, or even system preferences).

If I restart, I can operate all programs just fine. Once I try to launch pro tools, I get the same problems as described above.

I have not been able to record into pro tools yet. I have not been able to open any session besides a new one.

This is the first program I’ve installed on this machine since I got it two days ago

119. Amy Cheek - February 22, 2010

Windows Vista
Intel (R) Core (TM) 2 cpu 6700 @ 266 GHz
3326 MB ram
Direct X 11
32 bit

Mbox 2 pro firewire
Protools LE 8

Having trouble installing Protools LE 8, the installer disc. This is a clean install. Computer recognizes the disc and I can get the page up but when I click on Install i am asked to authorize as my computer does not recognize it then after about 10 seconds I get “Protools Le not responding” and it stays stuck there. Tried this several times~

thanks in advance for any help on this.

120. Amy Cheek - February 22, 2010

Sorry Connor;

Disregard last comment from me. I did get my protools Le 8 to install and it only took about 45 minutes.

121. Neil Curschman - February 23, 2010


Here’s where I stand:

27 inch imac i7
2.8 GHz quad-core
8 GB 1067 MHz DDR3
ATI Radeon HD 4850
1 TB internal
Digidesign-qualified G-technology, 7200 RPM external drive
snow leopard 10.6.2
64-bit kernal: NO
Bluetooth disabled
Pro Tools LE Mbox 2 mini 8.0
downloaded: 8.0.3
Trashed prefs and databases: YES
Repaired drive permissions: YES
Time machine disabled
OS Software: Updated (Apple>software update)

Still no luck. Can’t even get to the building edit window now. Constant clean installs and uninstalls, all by the book, and by all people’s suggestions.

122. Robert - February 25, 2010

hello im having a problem. maybe you can HELP! i believe its just a simple error problem. ok i have a PC windows unltimate service pack 2. Processor: intel(R)core(TM) 2CPU 6400 @ 2.13Ghz 2.13Ghz
Memory: 2.00GB and system type 32bit operating system.
The problem is im unable to fully install PRO TOOLS 8 LE. when installing the software the pro tools dialoge comes up GREAT but the installshield wizard setup stops at about 95% . Then this error pops up with error code 0X80070017. I tried cleaning out the registry but that doesnt work either. Maybe you can HELP! i’d appreciate it. Oh and by the way the product is a mbox 2 but the PRO TOOLS 8 LE software IS the problem.

123. Robert - February 25, 2010

Adding on from above.
Half way through running the install It say an error ['-5005: 0x80070017] has occurred while running setup
It say to contact digidesign.
Im running

124. Robert - February 26, 2010

Yes my pro tools 8le would freeze @ about 10% in the installation. i let it sit for 3hrs and still nothing. but the weirdest thing that error ['-5005: 0x80070017] does not come up anymore which is great. i tried reinstalling it I got alittle farther but now another error popped up and this is what it says.
Feature transfer error:
Feature: application files
Component: controller-common
File :D:\Pro Tools Le Installer\data2.cab
Error: Data error (cyclic redundancy check)
If you can and know how to fix it Plz Help!
I also noticed it stops at the digidesign audio driver\data2.cab.
so i tried downloading the windows audio driver from digidesign and when i launched it kept flashing. Those are the 2 main problems im having. i just want to get pro tools up and running hope u can help.

125. Neil Curschman - February 27, 2010


i’d help, but I know little about running pro tools on PC

126. Neil Curschman - February 28, 2010


27 inch imac i7
2.8 GHz quad-core
8 GB 1067 MHz DDR3
ATI Radeon HD 4850
1 TB internal
Digidesign-qualified G-technology, 7200 RPM external drive
snow leopard 10.6.2
64-bit kernal: NO
Bluetooth: on/off/and toggled back and forth
Pro Tools LE Mbox 2 mini 8.0.3
Trashed prefs and databases: YES
Repaired drive permissions: YES
Time machine disabled
OS Software: Updated (Apple>software update)

I think there is an issue with the combination of 8.0.3, 10.6.2, the new 27inch imac i7, and the mbox family. The only users that I’m aware of who are running 8.0.3 on 10.6.2 FLAWLESSLY without weird tricks to launch and run a session are individuals who are not using the new 27 inch imac i7 and/or are not using the mbox family as the interface.

127. Big B - March 1, 2010

I just got the mbox2 mini tried installing pt 8 install goes through but when i restart a pacer error appears saying error3 click ok icons come up click on pt 8 and application failed to initialize properly(0xc000001d) click ok to terminate application mbox mini works just pt 8 not installing correctly i have a e machine with a amd processor 2g of ram installed quick time i have another cpu with a intel pentium 4 3.00ghz 2g of ram but it has windows vista home can i change the vista to xp if no other solution please help

128. Toccara Yates - March 2, 2010

Hello. I have the Pro Tools Le package and I can not install it on my laptop, my computer is windows xp 2002 version Intel Pentium R
2.00Ghz, 1.60Ghz,0.99GB of RAM

I can play dvds on the computer and use any other disk but when I put the pro tools installation disk in… in makes some noises like the installation screen is going to come up…then it clicks three times and nothing happens, I am not quite sure what is wrong.. I tried pulling it uo manually as well and it shows as if nothing is in the d drive. However when I put the disc in my desktop computer the protools welcome comes up. Is there something disabled from my computer that I need to enable to use this disc?

129. Sam Forencich - March 2, 2010

If you are having installtions issue on PT 8 LE and are getting an error with “cyclic redundancy check” in it you have a bad installation disc. I just purchased an Mbox 2 mini and had this problem. You will need to call digidesign tech support and they will email you a link to download a good installation copy. You will get many warnings that the product needs to be registered in order to get support, but it’s not a problem in this particular instance. The process is a pain but it did install correctly – FINALLY!

130. Bart - March 2, 2010

Thank you ! I almost restarted whole process ! I was patience but I couldn’t believe that my brand new iMac i7 got problems with such long instalation…

131. Max - March 3, 2010


I have a brand new Macbook Pro, dual 3,06 Ghz, 8GB ram 15″ with OSX 10.6.2.

I have run Pro Tools 8.01 perfectly, but to get rid of yellow structure I tried to update to 8.03. It froze at running application scripts. I uninstalled, tried to redo with PT8 dvd in, still freezes.

I have deleted all prefs etc, still freezes. What to do?


132. Chris - March 4, 2010

did you make sure your ilok was in properly while it runs through the plugins for the first time?

133. Max - March 4, 2010

Hi Chris,

I am trying with both Mbox Mini and iLok key in atm, but I don’t think it gets that far in the process at all. I click ok for all steps, and when it begins the installation step, by running the install script Application Files, this is where nothing more happens.


134. SOLUTION GUY - March 4, 2010


I have set up a home studio for a friend and have had 3 days of frustration because of the hang ups during install, and the constant freezes during recording. His computer specs were:

Gateway i3 Processor
1 TB hard drive
6 gigs Ram


Therefore, being that after 64-bit isnt all that stable i had installed 32-bit windows 7. And 32-bit cannot see past 4 gigs. After 3 days of constant straining, i took out 2 gigs and pro tools has not frozen in 2 months.

135. Vikas Srivastava - March 5, 2010

download/update 8.03. DON’T DO WHAT DIDGI SAYS ABOUT STRUCTURE.dpm. Instead, let the update replace your structure file. you can save the original structure.dpm if you want. not sure if you’ll need it later. peace.

136. James - March 10, 2010

so i just bought pro tools 8 i have 2 gigs of ram on my xp i wait for it to install and it doesn’t do much progress, it takes over an hour too, can someone please help?

137. feelguudman - March 12, 2010

well i just got the mbox 2 micro that comes with pro tools le 8, i run the disc and a grey box pops up that says welcome to pro tools in the tab, but the screen is blank and nothing happens…i have windows xp. anyone able to help me in any way? b apreciated, thanks..

138. feelguudman - March 12, 2010

**mini i meant^^

139. Kid Hum - March 17, 2010

LOL I think I am at about 18 minutes right now … Hoping by 30 I will be over the Creative Collection Install … smh

this is the most awkward and slow install ever , and yes , its all about PATIENCE . I am using Vista Home btw , so much worse lol

140. ras-p - March 21, 2010

it freezes in setting up peripherals<what should i do

141. rob - March 22, 2010

My pt 8 m powered won’t recognize my m audio fast track pro.I have all the latest drivers on a 64 bit service pack 1 os.I have installed direct x,installed fast track pro 64 bit driver but pt keeps saying can’t find m audio hardware.it recognizes the sound card my computer that is cause it is enabled in my device manager.does someone have a solution I am going nuts?

142. Juan - March 22, 2010

I have Pro Tools M-powered 8 and im trying to install it on my iMac. i get to the installation process and its about to get done when it suddenly says that installer quits unexpectedly. what can i do??

143. Colt45 Sapo - March 22, 2010

I have a problem when I start up the Pro Tools LE Program. It loads all the way, but then it just stops with a blank screen and does not respond. I was wondering if there were any tips or solutions to this.


144. Business Man - March 23, 2010

i have the mbox and imac system. i installed protools 8 le fine, but when i go to open a session it freezes up at the delay(plugin). what should i do? do i have to configure my coreaudio card or something so that i can begin recording?

145. MIKA - March 23, 2010

Hi guys,

I got:

Imac i5 with snow L.
MBOX 2 with ProTools 8.0.3

NOT WORKING !!!!!!!!!!!!!

The support @ avid/digidesign said to me, it’s not working yet ????!!!!!!
I have to wait the next version of ProTools……….

It’s really a shame….

146. Andrew Kluchareff - March 24, 2010

Hey Guys,

I have a New Mac Book, 4GB – 320GB HD.

I have been trying to install Pro Tools LE 8 on to the computer, i have successfully gone through the initial installation of software but when i go to launch PT for the first time (where i have to register still)


Any idea’s or thoughts? i am stuck.



147. Kevin - March 24, 2010

Hey i have just purchased A new Dell Desktop w/ 3 gigs of ram 320 gig hard drive, i just uninstalled Vista x32 and just installed XP with SP3 onto the Computer, i am using a digidesign 003 Factory + as my interface and im trying to install Pro Tools 8 LE and it keeps freezig or so it would seem when its saying “installing digidesign hardware drivers” ive tried everything i can think of, stopping the installation and restarting and and using a different firewire port to hook up my interface, i dont know if this matters but i did install the same disk of pro tools on my pc when i first got it and it was still running windows vista, and i was using it to record some bands and ive just switched operating systems and i just cant figure out if imaybe thats why its giving me problems!


148. HECTOR LAZARO - March 25, 2010


149. HECTOR LAZARO - March 25, 2010


150. HECTOR LAZARO - March 25, 2010

MI CORREO ES mangu1hombremalo@hotmail.com si me pueden mandar un correo porfa para instalar pro tools le 8 en una mac ox
gracias amigos saludos

151. Colt45 Sapo - March 25, 2010

Now I have a problem when I try to playback what I recorded. It gives me an error message that is error 9073 stating “DAE can’t get audio from the drive(s) fast enough. Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to the extra firewire bandwidth or CPU load.” I was just wondering if there was any way to fix this problem?

152. brandon harston - April 1, 2010

installed pro tools le 8. try to load it and it get s all the way to setting up peripherals and freezes what is he problem

153. ENZO - April 7, 2010

please some one tell me if this happend to you i been trying to instakk pt 8 since 9 today the time is 5 now ! lol i am gong insane is this suppose too like freeze or sum??? reply to me sg_big@hotmail.com i have windowsw seven but my friend have windows 7 as well and he installed it with no problem.

154. Enzo - April 14, 2010

I’m having an issue now I got someone to install protools for me it loaded up fine the first couple of times then I installed auto tune a cracked version and it started freezing when it load up I tried uninstalling the auto tune, auto tune now is uninstalled but it keeps doing the same any suggestions !!?

155. Rob - April 14, 2010

That’s it. Patience is the key. I’ve installed tools on many computers and macs and at the end of the installation (or sometimes randomly throughout) it will stall for a good 10-30mins, then go on to finish. Strange problem, but very common.

156. Izrael - April 14, 2010

Model Name: MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz

I bought the Mbox 2 pro. installed it initially and had minimal problems ran a session file and recorded a little. Closed pro tools tried to re-open and it stopped at “Creative collection” I restarted my computer it did it again. So I performed a Safe Uninstall, then tried to install it another time. This time while loading it says “Creative Collection installer script” and its froze. What can I do?

157. B - April 15, 2010

Pro Tools 8 LE
Intel CORE 2 DUO 2.53GHz
3GB Ram
Win XP SP3

Pro Tools Will not install:
Error Code: -5006 : 0×80070017
Error Information:
>SetupNew\setup.cpp (615)
PAPP:Pro Tools LE
PVENDOR:Digidesign (http://www.digidesign.com)

158. tim de ramos - April 19, 2010

i just got an Mbox Mini with Pro tools 8.0, i installed it successfully on my Toshiba Laptop running windows vista home premium 32bit SP2 3Gig RAM 2.0GHz intel core 2 duo.

then, i downloaded the update, 8.0.3, it did start its download process for about 15% but after that nothing happened. i waited for hours.. 3 hours later, i decided to cancel it. then restart my laptop, i run my previous LE 8.0 but then it doesnt recognize my Mbox anymore, then i uninstalled the pro tools, re install it.. but this time even worse coz it wont even pass the “downloading drivers for hardware”. i waited 4 hours, nothing happened,

can someone please help me with this, i did tried installing it on Mac G5 with 8.01 and Macbook with 8.0.3 and it was fine. the mbox works too. but on my pc, it wont. the green led won’t even turn on.

help please!!!!

159. Mike - April 22, 2010

My Pro Tools LE 8 is freezing at the ‘Welcome to Pro Tools LE’ setup screen. No install or setup has happened yet. What do I do?

I am running Windows XP on a HP laptop.


160. Mike - April 22, 2010

A HP Laptop with:

Win XP Service Pack 3

HP Pavilion dv6700
AMD Turion 64×2 Mobile
Technology TL-60
2.00 GHz, 2.93 GB or RAM
Physical Address Extension

Chipset : nVidia nForce 560
Video Card : NVIDIA GeForce 7150M / nForce 630M

Please help!

161. John - May 4, 2010

My computer randomly restarts when the “install creative collection” message comes on, and when it comes back on, it says that windows closed unexpectedly.

162. Ron C - May 9, 2010

Ok I’ve been dealing with this for weeks. I bought protools m-powered 8 for my studio, I already had a M-Audio Firewire Solo. Every time I try to install it sits at “installing drivers” which is right in the beginning of the install. I’ve waited for hours and days to no luck. If I cancel the install and try again the installation completes breezing thru the “installing drivers” part and asks me to restart the computer. when i say yes, a windows box pops up stating I have to cancel a program to shut down the computer, This program is listed as “digidesign audio drivers” and the process is named as setup. Now I’ve also sat for hours and days to see if the program would just complete itself and reboot but never does. Now when I do stop this and restart the computer before windows loads completely a black command box screen pops up and behind that is a small box saying “registering dgimidi services” I also have let this sit and nothing changes i end up having to restart again. Now Protools is on my computer in stalled but will not open up at all it doesnt even pop up at the bottom bar. I have the CD for Pro-tools and I have tried from cd and have copied everything from disk and put on computer and tried that way. any help?

Windows XP Home Edition Version 2002
6300 @1.86GHZ
1.87GHZ , 3.49GB OF RAM

163. Maja Gry - May 11, 2010


I just bought myself the new upgraded Mac Book Pro from a danish music store and a an M-box 2 mini with pro tools from a the German web store Thomann. I’ve installed Pro tools, restarted the computer, plugged in the m-box, but when I try to launch Pro Tools a window with “error #-500, unknown error” keeps on popping up 10 times and then it freezes (for hours). I would have expected a window where I could write my DIGI-code??

Any idea what might have went wrong?

164. Maja Gry - May 11, 2010

Oh, and it’s error #-5000.

On another webpage I found a guy saying, you should install an “ilok” and now it launches differently, but it still won’t let me write my DIGI-code and freezes after some time… again.

165. mark - May 11, 2010

i basically have the same problem as everyone else, i have had my program for about 4 months and haven’t used it yet. i bought a bra
nd new toshiba satellite a505 with windows 7 and a virtual mode to run windows xp so that i could load my mbox 2 pro it locks up about 15% of the way and after about 4 hours i just give up. i did manage to get it loaded once but gave me an error message and would not launch so i uninstalled it and now it just will not reload with out freezing up.
please help
thank you

166. mark - May 13, 2010

ok i finally managed to load the mbox 2pro version 8 on my toshiba satellite a505 windows xp and i am back to my original problem i get an application error ” ( 0xc0000005) when i try and launch the program let me know if you can help
thank you,

167. Khanya - May 17, 2010

I have had a problem installing the Protoolz LE 8 on my Sahara Laptop. I bought the software & minisound card last year June 2009. I have not been able to operate the software because it does not install. How should I go about this? I have checked the software requirements and the laptop does meet its requirements.

168. steve duckett - May 18, 2010

How do i get pro tools 8 to install on a laptop with windows 7 64bit?

169. pharroah - May 24, 2010

my pro tools 8 wont load ..it stops at notation libraries

170. David - May 28, 2010

I am having a very hard time installing pro tools 8 le on my windows 7 os, any suggestions?

171. Garner McGregor - May 28, 2010

I have a mac book pro 13′ and i have loaded everything but when i want to open pt8 it stalls when it says setting up peripherals then it stays on setting up machine control. what do i do?

172. Steph - May 28, 2010

I got the Fast Track Pro in this software, and I’ve tried at least 3 or 4 times to install it, but every time it has frozen and my computer and never gets to the installation. I’ve had it for about 3 weeks, but can’t get it to work or install. One of the times I even sat there for at least 30 minutes moving my finger around the track pad to make sure it didn’t freeze, and also made sure no other program was running, but it froze and stalled anyway. I don’t have many GBs left on my computer, so I thought that might be a problem, but not sure… any suggestions?? Thanks!
P.S. Has anyone had any success?? looking over these comments again, it doesn’t look like anyone’s has worked… anywho. if any of you guys have an input, it would be much appreciated!!!

173. Kinfolk Music Group - May 31, 2010

We have found the culprit…at least for Mac guys. I won’t bore anyone with specifics on how we found it, so here goes.

Go to Macintosh HD/Library/Application Support/Propellerhead Software/Rewire. Once you’ve found this location, take the Rewire devices and drag them to the trash. Also, locate the the Melodyne ReWire Device an trash it. If you still have problems, locate all of the remaining “ReWire” devices and “bundle” blocks in your Application Support folder and trash them.

Disclaimer: We don’t use Rewire in our studio. If you do, I do not know how this will affect your ReWire capabilities.

Feel free to contact us at info@kinfolkmusicgroup.com

Good luck from all of us at Kinfolk Music Group.

174. Albert Sinclair - June 2, 2010

I just got the m-audio usb fast track interface and the pro tools m-powered essential 8 software. And after trying 6 times to load the dvd it stalls every time. It finally stop on the 7th try but nothing showed if it had installed properly. I clicked the program and it shows it’s starting and just before it load it crashes. Nothing shows on the screen and I get a message saying “Pro Tools M-Powered Essential quit unexpectedly.”( Yes I have a mac) So I’ve tried reloading the dvd and now the drive won’t even recognize it. It seems all the files show up in the finder but still nothing. What is the problem?

175. Kristie - June 5, 2010

Yea! Help >< what can i do?

176. Kristie - June 5, 2010

Btw, mind one is MBox2, MacBookpro and it hangs at “setting peripherals – instatilizing machine control” :(

177. Josh - June 8, 2010

I have Windows 7 64-bit. My installation was hanging up when it got to “Installing Digidesign hardware drivers.” Tried running with compatibility for Vista SP1 as Q suggested above and it worked fine! Thanks, Q!

178. Josh - June 9, 2010

Scratch that. It got past that part but gives me an error #2147213312 when installing the Creative Content files. It then finishes the Pro Tools installation, but the Creative Content files aren’t installed.

179. krazi - June 18, 2010

hey guys, i got pro tools LE 8 on both my power mac and my dell pc…ive tried to instal but it always hangs on different parts. i dont know what to do..need help pls..

180. justthisguy - June 21, 2010

Thanks for this. I was starting to worry.

181. Steve - June 23, 2010

Install hangs-up. I’ve removed the files that did load and tried to load several times. Is there a limit on the number of attempts to install? I’m concerned I’ve used the allotted attempts. Any help would be appreciated

182. Steve - June 25, 2010

Anyone have any thoughts?

183. Biggz - July 1, 2010

My Protools 8 LE wont load and it keeps freezing at the launch process “DAE Loaded” hasnt passed that part since. I have a mbox 2 mini and im running windows 7-64 bit on a toshiba satellite intel core 4GB.. any pointers??

184. mike - July 8, 2010

when loading pro tools 8 on my vista system, everything loads except the creative collection plug-ins. an error comes up stating creative collection plug-ins were not installed error -2147213312.
running windows vista, 32 bit on an hp computer, intel cpu. please help.

185. Skyler - July 14, 2010

I am installing Pro Tools 8 LE on Windows XP. The install goes fine but when go to open Pro Tools the first time it finishes installing and stalls at the structure.dpm. this has happen 5 times so far and I restart and reinstall but no change.

186. James522 - July 15, 2010

I am currently installing PT m-powered 8.0.3 on win 7 64 everything has gone good so far but it has been at the creative collection page for awhile now. I am just wondering is this normal? I just want to get through this so I cant get the free download for 8.0.4. Anybody experianced this?

187. Kasper Hjorth - July 17, 2010

Comment # 2 >

The exact same thing just happened to me!
I was waiting and waiting and waiting… absolutely sure it had frozen.
The moment I booted Safari, googled the problem and loaded this page, the install completed.

That is really weird!

188. joe schmoe - July 17, 2010

I have pt 7. 4 m-powered and a friend has pt8 le with the digi m-box. I tried loading the Creative Collection files onto my pc from his pc. the files are there but when i try to load onto an instrument track, it says “please locate the content file “xpand2.big”. or vice versa when loading the others. i know it will probably work because when i look in the xpand folder, i see a number of other folders inside. when i open the others ,…. mini grand, xpand, or boom, they only have one “BIG” file and those are showing a protools emblem on them. dont know why. but im thinking theres a way to open it up on 7.4 to make it work. i read somwhere that you can load up projects from pt8 into pt7.4, so i figured that maybe the pluging would work too. all of the AIR plugs work. but im having the issues with the beforementioned. thanx for any advice or help.

189. Hakan - July 18, 2010

Hi,i just bought Mbox 2 and Protools Le..when i try to install install begins but freezes..i tried three times and the last time waited for 7 hours there was no change..i use intel pentium 4 core 2 duo,2 gb ram, windows xp professional with sp3,150 gb hardrive for system…is there a common sollution for it ?? thnx for any comments..

190. Hakan - July 18, 2010

Update : ? try to install Protools Le 8

191. Poowah! - July 20, 2010

ok, so here’s the problem, I installed the protools le 8, and when it finished the install, it restarted. When I click the icon it starts to load and then when it gets to about 95% it stalls at “Peripherals” for more than 30mins, it didn’t even prompt me to type in my authorization code, So I started again, uninstalled it and installed it, and same problem occured, it froze at “loading Peripherals” and the stupid beach ball just keeps spinning so I left it on all night went to sleep woke up this morning and it’s still the same thing,it’s starting to piss me off! lol!, can anyone help me out here please, wanna get started on making music! thanks.

192. Poowah! - July 20, 2010

BTW i’m using the mini box2

193. Hakan - July 25, 2010

Hi..i uninstalled internet explorer 8 and it fixed the problem..

194. Dave - July 27, 2010


195. gabe - July 31, 2010

Ha!. Just as I pulled up this page on another computer, it said the installation was complete. Just wait it out and you should be fine. Took about 15mins to complete that last step (the “about 1 minute” is misleading).

196. Ray - August 1, 2010

Mine wont just freeze, It’ll just say Not Responding then close out

197. Jay - August 2, 2010

Iam seeing probs, across the board, mac’s, xp, vista, windows 7-to be expected.
Uninstall IE8, and or sp3. LOL …..
I love picky programs.
I love picky programmers even more.. lol
Good job on PT8…

198. jai j - August 3, 2010

ive just installed the pro tools 8.0.2 on the mac osx g4 and its saying you cannot open the application pro tools m powered essential because it is not supported on this architecture can somebody help me please

199. Michael Dannhorn - August 3, 2010

Hey! I bought a new M-Audio Fast Track Pro and an unopened Version of Pro Tools M-Powered 8.
Everytime I start the installation the process “finishes” at 96% and 8 min left (or something) and goes to Third Party Programs. When I continue which is the only possibillity the installer shows “Installation failed” blabla….
Can anyone help, please? :-)


200. curtis - September 8, 2010

Recently (2 weeks ago) bought an MBP 15″, i7, 4GB RAM, 500GB HD, 2.66

Had Pro Tools Le 7.4 for my old iBook G4 an have an MBox 2.

Downloaded the PT8.0.3 from the Avid site and installed it no problem.
When I open the program, it freezes on the “Xpand!” section.
Have not been able to enter authorization code either.

Followed some advice listed here….repaired permissions, trashed some preferences/databases (not the wrong ones I hope!).

Same problem.

Any help would be appreciated.

This sucks.

Was planning on recording something next week.


201. curtis - September 8, 2010

Oh yeah….when I re-start and open Pro-Tools, it loads and gets to the authorization section and then freezes there (beachball of death rears its head again).

I’m beginning to feel like a pro tool.


202. curtis - September 8, 2010

I don’t know how…but all is working now.
Maybe took a bit of time for everything to “sink in”.
Let’s hope no glitches later.

203. mohamed hussain - September 12, 2010

I am unable to run Internet explorer 8 on my computer. P4 256 Ram hard disk 80gb. When i run Internet explorer 8 it whows INSTALLING INTERNET EXPLORER 8… thats all nothing else happens I have tried waiting for about 30 minutes still with no avail. I kindly request your
help to resolve this problem. my operating system is XP

204. Unique - September 14, 2010

everytime i go to open a session or just open protools on the whole it freezes at a particular plug in and then there is an error message, causing me to have to force quit the program. I then went to the protools main folder which has the plugins folder and I delete the particular plugin thats causing the load process to freeze (thinking this would make the problem stop). it then loads and stops at another plugin . . . its like none of my plugins are working!!!!! its frustrating!!!! I never had this problem before, now why does this software want to freak out with me????? Oh and yes, this frustration has lead to me cleaning off my entire computer (Mac 27″) and re installing protools all over again, just to find out, Im having the same damn problem all over again. the software worked smoothe the first couple of days, n that was it…. Help Me please!!!

205. Alex - September 15, 2010

Hi , is Pro Tools LE 7.3 still a relavent software ? I am trying to install and its stopped – froze at the final step and wont show “Finish” . I am waiting over an hour, wil lwait longer based on above input from others

206. Rif - September 24, 2010


Can we work with Pro Tools LE 8 at XP without Digidesign hardware ?
If possible then help me how ?

207. shawn - September 28, 2010

hello i am shawn, a friend and i bought the digi 003 rack protools 8.0.3 LE, when we run the installer everythings seems perfect, but 3 minutes later a windows pops up ( unable to reach creative collection installer) can anybody help us out with this, thank you guys

208. shawn - September 28, 2010

our systems….. we already try to install the software in windows xp service pack 2 and 3 and even 7, and the error window still pops up.
we hope anybody can help us, thnksssssssss

209. Claude - October 1, 2010

I got pro tools LE 7.4 for mbox 2 and I installed it on my computer but everytime i try to launch pro tools i get an application error “…failed to initialize properly (0xc0000005) what do I do?

210. Luis - October 6, 2010

Anyone got an answer for this problem?
I just installed pro tools 8 (mBox micro) on my MacBook pro, 2.8 GHz Intel Core duo, 4GB Ram.
It just wont launch. It only starts loading until it gets to the part that says: “setting up peripherals. Initializing machine control”. And it just stays there for ever.
Any ideas what would be the problem?

I not sure if it helps but i also have Final Cut installed in my Mac and not sure if that would cause some kind of conflict.
Also, i used to run pro tools 8 before (Fast track ultra, M-audio) with no problem.

Please help

211. trillo - October 6, 2010

iv got pro tools LE 8.0 & mini M box. i tried to instal it on my imac 10.6.4, 2.66 GHz, 2 GB 800 MHz. I goes up to 90% and this error comes up “The system extension / system library extension/ CDSD Audio capture support. kext was installed improperly and can not be used pleas try reinstalling it, or contact the products vendor for an update. When i first got my mac i installed pro tools and it was working perfectly then my hard disk failed and and i send it to be repaired and today i tried installing pro tools with the same cd and the problem mentioned above occurs. any tips on what i can do??

212. christopher catalano - October 7, 2010

Ridiculous Install! I am a Logic/Reason Guy, but because my audio production program uses this “universal” application, I have to put up with all the proprietary bullshit, lousy interface, and crap tracking limits. So here I am, waiting for this garbage to finish installing!!!

300 bucks for a piece of junk that will get its ass kicked by frigging Garageband…I am pissed off!

213. christopher catalano - October 7, 2010

No…Any, I mean any software I have ever, ever installed on this machine has not hung up like this bullshit. Apple usually calculates to the minute when the install will finish. Patience is not the issue. The program is…

214. dani - October 12, 2010

i’ve just bought the Mbox2 Mini and installed it in my new MacBook Pro and it just WON’T WORK.
I’ve installed and uninstalled it ten times, and it always freezes at the same time, while loading plug-ins Xpand!.dpm, so i have to force quit.
What can i do?

215. Vic - October 13, 2010

i have an old hp computer with a ddr motherboard but we put about 1gb of ram in it and a 3.9 processor and i go to install the protools 8 le and the whole computer freezes and gives me an error message i will try to re install to get the error message, but does any one have any suggestions?

216. sauce - October 18, 2010

Help just got a digi 002..running pt8..it freezes at dae loading..tried uninstalling and deleting files..here are my specs

SiSoftware Sandra

Host Name : DJSAUCE-PC
User : DJ Sauce
Workgroup : WORKGROUP

Model : Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
Speed : 2.33GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, Inclusive, 64 byte line size
L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, Inclusive, 64 byte line size, 2 threads sharing

System : HP-Pavilion NP192AA-ABA p6140f
Bus(es) : ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : American Megatrends Inc. 8.14
Total Memory : 7.99GB DDR3

Chipset 1
Model : HP (Bearlake) Processor to I/O Controller
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DDR3
Shared Memory : 8MB
Memory Bus Speed : 2x 400MHz (800MHz)

Video System
Monitor/Panel : Generic PnP Monitor
Adapter : Intel(R) G33/G31 Express Chipset Family

Physical Storage Devices
WDC WD10 EADS-65L5B1 1000GB (SATA300, NCQ, 32MB Cache) : 931.51GB (C:) (D:)
Generic- Compact Flash (USB) : N/A (F:)
Generic- SM/xD-Picture (USB) : N/A (G:)
Generic- SD/MMC (USB) : N/A (H:)
Generic- MS/MS-Pro (USB) : N/A (I:)
HL-DT-ST DVD-RAM GH40L (SATA300, 40x CD-R, 40x CD-W, 5x DVD-R, 5x DVD-W, NCQ, 32MB Cache) : N/A (E:)

Logical Storage Devices
HP (C:) : 917.83GB (523.27GB, 57% Free Space) (NTFS) @ WDC WD10 EADS-65L5B1 1000GB (SATA300, NCQ, 32MB Cache)
FACTORY_IMAGE (D:) : 13.68GB (1.93GB, 14% Free Space) (NTFS) @ WDC WD10 EADS-65L5B1 1000GB (SATA300, NCQ, 32MB Cache)
CD-ROM/DVD (E:) : N/A @ HL-DT-ST DVD-RAM GH40L (SATA300, 40x CD-R, 40x CD-W, 5x DVD-R, 5x DVD-W, NCQ, 32MB Cache)
Removable Drive (F:) : N/A @ Generic- Compact Flash (USB)
Removable Drive (G:) : N/A @ Generic- SM/xD-Picture (USB)
Removable Drive (H:) : N/A @ Generic- SD/MMC (USB)
Removable Drive (I:) : N/A @ Generic- MS/MS-Pro (USB)

USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller – 2934
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller – 2935
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller – 2936
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller – 2937
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller – 2938
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller – 2939
USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller – 293A
USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller – 293C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : AGERE OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard PS/2 Keyboard
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device

Printers and Faxes
Model : Microsoft XPS Document Writer

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows Vista Home Media Center 6.00.6001 (Service Pack 1)
Platform Compliance : Win64 x64

Windows Experience Index
Current System : 3.5

Network Services
Adapter : Realtek RTL8168C(P)/8111C(P) Family PCI-E GBE NIC
Adapter : Atheros 802.11 a/b/g/n Dualband Wireless Network Module

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

217. macyt_09 - October 22, 2010

i just bought the pro tools le 8 version 8.0.4 and it’s installed and comes up fine until i get to the quick start window. i’ll try to choose one of the three options, which is: create session from template, create blank session, or open session, and when i click “ok” pro tools just closes itself without loading anything. can anyone help me out here? i’m frustrated.

218. daniela aedo - October 25, 2010

PLEASE HELP! i HAVE PRO TOOLS 8 and during instalation, it frezes in the box that says PREPARING COMPUTER FOR SOFTWARE INSTALLATION
what do I do?????

219. NWS - October 27, 2010

Pro tools 8.04 loads but insist on sending all the creative collection files to unused folder. I say no but they will not show up in pro tools. The mystery is all other plug- INS and virtual instruments work fine. Confused!!! Help!!! Windows 7, quad core

220. fahad - November 9, 2010

Asked Pro Tools9 Baktae and I’ve got M-Box 2,version 8.0 and I want to define or not Xbox 2 version the latter is employed by DVDs pro tools9

221. bushed - November 11, 2010

Running Win 7 Home Premium 64 bit on a brand new Sony Vaio, i5 M 460 2.53GHz, 4 GB ram.

Tried installing PT 8.0.4 LE (new MBOX package) and it froze on C++ 2005 Distributable. Killed it, got latest .NET framework update through Win update and then “uninstalled” IE8 (they only let you disable it via Control Panel->Programs->Turn Windows features on or off). Rebooted and attempted install again. All good.

222. Shea - November 13, 2010

I’ve been using protools 8 for a while and out of the blue it won’t load. it stops on Structure.dpm and i don’t know how to fix it. i’ve been lookin around tryin to find some solutions online and they say to remove Windows Internet 8 or whatever it is but i dont even have the internet connected to my studio computer. its driving me up the wall. if you know of any solutions i could use them. thank you.

223. Abbey Garant - November 13, 2010

This is hilarious… I seriously think the fix to this problem is to open Safari. It worked for me.

224. K - November 23, 2010

Everytime i try to load my protools 8 it freezes on Dae. I have a new Sony Viao windows 7. ive tried to uninstall and reinstall. and i’ve looked around for advice but its still not A couple of time sit has worked and i even started a session. but now it freezes on Dae again and sometimes stops responding and shuts down the computer. im realllly confused i would be so greatful if you could help me

225. Mattias - November 24, 2010

I soo badly need your help!!
I have tried to install ProTools 8 LE Every day in more then a week!… I am going totally mad.
I have know for 3 days what the real problem is; the disk is damaged, broken, scratched!
I want to download ProTools from the web, but it can’t be found.

Please Help.

226. Ant - November 27, 2010

Im trying to install protools 8 on my pc.. it freeze’s @ structure.dpm .. what do i do?

227. Shelflyfe - December 4, 2010

I have read a ton on here and did everything that people suggested I think. I deleted IE8 and IE7 and I am now using Firefox. I am using a Gateway FX p-7805u and trying to install Mbox 2 Pro with Pro Tools 8.
I am using a 6pin to 4pin IEEE 1394 and my install keeps getting stuck at Installing Digidesign Hardware Drivers. I am losing my mind trying to research this. I bought it from the singer in another band we were touring with and would love to have this up and running to work on new material. Thanks.

228. frustrated in philly - December 13, 2010

I know people have probably asked this a million times but…I am trying to install pro tools 8 on windows and after about 20 minutes the installation wizard closes itself out in the middle of the install. I have tried re-booting, taking the disk out and cleaning it, anything I can think of. I have tried to install about 6 times now but on the middle of the installation, it’s still disappearing! CAn someone please help shed some light on what the problem may be….thanks much in advane

229. Diegol - December 14, 2010

Hi, I’m getting the following problem during installation: “”The following installation step failed: run preflight script for Pro Tools Creative Collection. Contact the software manuracturer for assistance”.

I’ve got a Power Mac 2 X 2.66 dual core intel xeon, 2gb of RAM and a recently installed MAC OS X Snow Leopard 10.6.3 bought specially to run pro tools 8. (I tried reinstalling it)

230. banx - December 23, 2010

i have protools le 8.
on a windows xp computer.
an i installed protools le 8 but when i click on the protools icon to log in it starts to install but suddently before it gets half ways it gets stuck so i wait but it still doesnt log in after 1 an half hours.
i re-installed it and it still has the same problem???

any solution???

231. Miro - January 2, 2011

Hi, I have the same problem, I am trying to install Pro Tools 8 LE on Sony Vaio, Intel® Core™ i7-740QM Processor, 8 GB DDR3, Windows 7 Home Premium.
The instalation process freeze on about 15% in “Installing Digidesign hardware drivers” to about 8 hours…?!?! and I just cancel the instalation.

Any suggestions??!

Happy New Year 2011!!!

232. Kent-O - January 3, 2011

make sure you are running your install as an administrator and before you do anything you have to turn of the Data Execution Prevention!!!! hit the windows button and R this brings up the run window, type in “bcdedit.exe /set {current} nx AlwaysOff” then reboot! This is #1 Solution to install problems!!!, Make sure you have your hardware setup with latest drivers and connected before you install also!!!!! If you do a google search for Protools 8 Win7 64bit optimization you should be able to find a guide with all the recommended tweaks, (Oh make sure you iLok drivers are updated too). Happy New Years! I have went through murder back 8 months ago when I upgraded but everything works solid ever since!

233. beckie-jane - January 13, 2011

Yeah.. I noticed some people having the same problem as me, have just bought pro tools LE 8 with an Mbox 2 mini, and the installation just stops when its ‘installing digidesign hardware drivers” …

So any help is great!!

234. Manny Arcaya - January 18, 2011

i purchased pro-tools 8.02 and i have a mac air. Every time i try to install it takes a very long time, and then says “the installation failed please contact software manufacturer”, and i called up their number and no one picks up, so i just want to know what i have to do to get it installed finally. Thank you!

235. Flavia - January 26, 2011

I have the same problem as Manny. I have a macbook pro and I’ve attempted installing more than twenty times. Each time, it stalls during “running program scripts” then tells me that the installation failed. But, it’ll show that Protools is installed. So, I’ll click on it to run it with my hardware plugged in, and then it’ll tell me I’m missing some components. Then, I’ll install whatever it is they say to install (I believe it’s the iLok thing), and try to run Protools again. It won’t work and tell me I’m missing installation components. Then, I do a full uninstall of Protools and try again, but the same thing happens. Any help would be absolutely wonderful.. Thank you so much! You’re a life saver.

236. lewis - January 27, 2011

hey basicly i have just got pro tools 8 with the digidesign mbox mini and when i tryed to install it it seems to get stuck what it says “installing didgidesign hardware drivers”. i have tried leaving it for over an hour but it dosnt seem to make a differance.

i am using windows 7 and this is on my packard bell notebook.

cpu: intel celeron processor 743
3 GB memory


237. cosmo lee - January 27, 2011

I was having the same problem today installing Pro Tools 8 LE w/ Mbox2 Mini on to a Win XP SP3 machine. It stalled at the “installing didgidesign hardware drivers” message.

I called my vendor, Sweetwater. The tech told me to uninstall Internet Explorer 8. I did that, and it fixed the problem.

It seems like a pretty dumb problem, but that’s what fixed it.

238. Greg - January 30, 2011

I am trying to install M box2 pro tools LE 8. It won’t load up it contiues to freeze when trying to install the programs on windows 7 it freezes when it says configuring hardware installation software. Then it says update tkpd.

239. rudy - February 1, 2011

I am on this page after sitting for about ten minutes then uninstalling, reinstalling, uninstalling then googling it. ironic.

240. jug - February 5, 2011

installing pro tools 8 on snow leopard ok? just have to do the updates?

241. jerry holmes - February 9, 2011

Hello, I have a 002 rack, PC Pentium 4 service pack 3, 2.80 Ghz and 1 gig Ram. Attempted to load PT 8 after removing PT 7. Same freezing issues as others have experienced while pro tools would launch the plug ins. Went back to Pt 7 and had the same issue. I narrowed it down to my McDSP classic pack plug ins, the ilok is good and updated. Pro tools 7 will run when I remove any or all of these classic pack plug ins. When I install any of these, pro tools freezes on the plug in-Analog_Channel_(XP).dpm. My browser is Mozilla Firefox. PT 7 was good before I went to PT 8, now I got the blues just trying to get back where I was on PT7. Ideas? Thanks, Jerry.

242. ConnorSmith - February 11, 2011

Hi Jerry/Jug/Others -

As you can see from The Studio Files homepage, I’m back from a long hiatus :)

Regarding your issues – this is a boring answer – but go to Avid.com, click on “Support” at the top, and navigate through to check compatibility. Avid does a good job of qualifying computers/OS/plug-ins/etc. They have lists of what to/not to do.

If your McDSP bundle is clearly the cause of the problems, I’d search both Avid’s site (to confirm) and then McDSP’s site to find out which versions of the plug-ins are qualified with which DAW/OS versions.

243. Richtoon - February 18, 2011

Installing ProTools LE 8 for the fist time. Successfully installed but it has frozen on “Setting Up Peripherals Initializing Machine Control”

244. ConnorSmith - February 18, 2011


We’ll need a lot more information to help – check out this page and get back to us with more information:

245. Rj Zarate - February 26, 2011

i’m having the same exact problem. seems to freeze at “setting peripherals initializing machine control”. I let it try to load up for over an hour with no success.

Macbook 2009 Unibody
Computer OS Snow leopard 10.6.6
Computer specs (Intel core duo 2.26GHz, 4GB RAM, 250GB HD)
I bought the mbox 2 mini with Pro Tools Le.

no plug ins installed. Hope this is enough info.

I tried to install pro tools le 6.9 till then uninstalled it after i heard it wasn’t compatible with snow leopard. please help me!. Thanks.

246. ConnorSmith - February 28, 2011


Have you tried deleting your preferences/databases?

247. GUS - February 28, 2011

I have read a ton on here and did everything that people suggested I think. I deleted IE8 and IE7 and I am now using Firefox. I am using a Gateway FX p-7805u and trying to install Mbox 2 Pro with Pro Tools 8.
I am using a 6pin to 4pin IEEE 1394 and my install keeps getting stuck at Installing Digidesign Hardware Drivers. I am losing my mind trying to research this. I bought it from the singer in another band we were touring with and would love to have this up and running to work on new material. Thanks.

248. ConnorSmith - February 28, 2011


Have you checked out this page and double checked that everything is compatible (specifically the proper version of PT8 for your OS?)


249. Zien Scaggs - March 6, 2011

My protools Le 8 freezes also, im running vista 0n 32 bit and it was working about 4 months ago but for some reason my icons didn’t work and I was told to re install it. I did that cleaned my whole CPU up and I still have the same problem what is wrong

250. Ash - March 15, 2011

it freezes and wont instal if you have internet explorer 8 so suggestion is to delete it. even says it on the avid site

251. Matt - March 23, 2011

I am trying to install Pro Tools 8 Software LE on my laptop that has Windows 7. However when I try to install it gives me a external volume error. Then it just boots me out of the install. Do you have any idea why it keeps giving me errors and will not install?

252. Matt - March 23, 2011

Please let me know if any of you have any ideas on what this is!!!!

253. Ash - March 23, 2011

okay so what happens is that… i tried everything i could myself.. then just resorted to doing a whole windows 7 restore… if you have viruses or programs conflicting that you dont know about its probably the best way to solve the problem.. worked for me . 100%
otherwise your problem could be the driver.. or a hardware problem

254. AnonimouxMike - April 3, 2011

Hi Guys i just install Protools 8 on my PC and the install process was fine but when i open the Protools its starts loading but its getting stalled on Structure.dpm please help ASAP.

255. lyricalgenius - April 7, 2011

hi my name is lg im having a similuar problem but mine installed its just when it gos to load it freezes on dae loaded part i dont understand watz going on i have pro tools le 8 m box 2 i have a laptop windows 7 64 bit

256. Rishab - April 10, 2011

Problem solved!”Installing Digidesign hardware drivers…” If anyone else stumbles into this problem I have the solution for you right here:

1. When the installer hangs in the “Installing Digidesign hardware drivers…” you will find three process in the process manager referensing the “Setup.exe”-file.
2. By right-clicking on each of them and choosing “Open process folder” you can see one of the folders named something like “Digidesign drivers”.
3. Kill that process and the installer continues.

Go on by installing 8.0.3 and after that the Windows 7 beta drivers.

257. Ronnie Flowers - April 15, 2011

Question? keep getting a error message, reading:
DAE cant get audio from the drive(s) fast enough. Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to extra firewire bandwidth or CPU load. (-9073)
Please send me some help, need to repair this soon.
thank you,
Ronnie Flowers

258. Nick108 - April 16, 2011

Just tried again, after deleting so much, windows explorer 7, then reload the install disc for Pro Tools 8.03 LE upgrade into Windows XP, has worked for a year with no major problems, continuously burning off hard drives and deleting temp docs, running defrag and all that. So tonight for last time, try one more time, pop in disc, off it goes, until the same f***n problem hits, Creative Collection will not load error 2147213312
So, until someone who knows the ropes tells me how to fix it, I feel a bit peeved at this. I notice on these pages, many with same problem, but can’t find out ‘where is the definitive solution to this’. And on Facebook Avid Pro Tools is too busy celebrating number 9, to care much about it.
This computer is Windows XP Service pack 3
AMD sempron 2400+
Hynix 256 Ram DDR PC 33
80 Gig H/disk 7200 8 meg c
Video card 128 Meg Radeon
9200 VC Help please some guru tech pro tools windows person.
This is an upgrade on LE 7 M Box Mini 2.

259. Gwendolyn Edwards - April 17, 2011

I’m working on a PC with Windows 7. Today I installed Pro Tools 8. I had to two stalls but finally it loaded. I hooked up new speakers and they sound great in PT8, but I have no sound in my Windows applications. What do I need to do to get my sounds back in Windows applications?

260. adriene Hughes - April 25, 2011

I am running a MacBook Pro i5 core
2.4 GHz / snow leopard

My Problem:
installed pro tools 8.03 on this computer, and can open PT just fine and my midi engages BUT EXPAND2, MINI GRAND, and BOOM do not show up in Audio Suites. They are there in the application folder only as a .exe file.

I fully deinstalled PT, reinstalled 8.03, etc., and STILL NO EXPAND2 – any reason why it won’t show up?

261. Nick108 - April 25, 2011

Seems to be one great solution to Pro Tools and Digidesigns arrogance when going there to ask just for some help and advice, unload it, throw the lot in the rubbish and forget about it.

My third day with no Pro Tools problems and all those severe headaches seem to have just vanished. Think I might get Pro Logic, or Roland or something else, anything that does not say Pro Tools, Digidesign, or Avid.

262. adriene Hughes - April 26, 2011

Update to my problems:
I SLOWLY READ all of the updates and updated to 8.05 with an icore 5 Pro Mac with snow leopard 10.6.7
according to Avid you have to:
1. ignore 8.0 software
2. install 8.03 first
3. install 8.05 next

still No XPAND or any of the midi plug ins. they just won’t show up. I don’t know what to do. I have deinstalled and reinstalled over and over…I feel like I am going to loose my mind.

The issue is this: what is loading is the expand! (which is for 8.0) and xpand2 is for the updates…but that does not even show up in the audio suite. i get NO MIDI in the audio suite. Why would that be disabled? any suggestions?

263. Nick108 - April 26, 2011

I have reinstalled Pro Tools so many times on this Windows XP, no problems the full bit, but this last time and half a dozen times, it gets to Creative Collection and gives error number 2147213312, so now I’ve got Pro Tools in alright, there is just absolutely no Creative Collection, what does that error number mean? I do not know? Why has it changed when it always loaded in before? I had to reload numerous times after computer work was done and I uninstalled and reloaded but now this happens and no one from Digidesign can tell me, what do those numbers mean and what is the solution? Its nothing to do with the computer, the whole lot worked for over a year, just no Creative Collection all no go. What is up?

264. Nick108 - May 19, 2011

Contacting Avid is useless, they are too busy masturbating their slimey egos. Go there for help and end up with a volley of abuse and smart arse attitudes. Glad to say Pro Tools went out in the rubbish, should have listened to those guys in the UK in the first time, Pro Tools is too fiddly, sounds hollow and their support service at Avid has gone from brilliant to absolute shit.

265. Dave Z - May 20, 2011

During install of Pro Tools 8 I get Installer unexpectedly quit. Never registered this disc & installed with ease on my old G4 previously. Same Mac OS 10.5.8 on both. Now I finally update to 8 core Mac Pro & am going to register to find this error. Any Clues?

266. ReubenGD - May 26, 2011

hi there,

I’ve been loosing it with my PT 8 installation as well. Been trying to install the PT 8, on my PC with Windows 7 32 bit with 4GB RAM and i3 processor. But like many others the installation freezes at “Installing Drivers for Digidesign” for all through the night with no result. I’ve tried running the setup as administrator, tried changing the compatibility to XP SP2, Vista SP1 and normally too.. but with no result! Can someone please tell me what am I missing out on.

Thank you in advance.

267. ReubenGD - May 26, 2011

I’m sorry I should have provided my system’s details:

Computer OS – Windows 7 (32 bit).
Computer specs – Intel i3 processor, 4GB RAM, two hard disks 500 GB (Win 7 is installed on this one) and 250 GB,
Firewire Ccard – (Enter Pci 1394A 3+1 Port Firewire Card Firewire 1394a ports: External x3 and Internal x1, 2.2 compliant PC99 ACPI Compliant and 400Mbps Transfer Rates Ethernet.)

DAW – Pro Tools LE 8.0.3

Interface – Mbox Pro 2
No Plug-ins installed

268. RJ - June 24, 2011

I have a MacBook Pro that I run a number of audio and photo apps on.
I got Pro Tools 8 MP up and running after nights of banging my head on the wall. I used Pro Tools 8 MP all the time it was great. One day at start up it would only load 90% and stop. In the background I noticed that Pro Tools was running in the background, which is cool but the loading screen was still there and would not go away. To this day it still does the same thing. So I have to use Record instead. I want to be able to use my Pro Tools 8 MP again. What is the problem? Does anyone know? PLEASE HELP…

269. Tramaine Sproaps - July 5, 2011

DAE cant get audio from the drive(s) fast enough. Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to extra firewire bandwidth or CPU load. (-9073)
I’ve been having that problem and i’ve tried everything and it still keeps popping up when i’m doing my projects…

270. Nick108 - July 6, 2011

I fixed the problem, unloaded Pro Tools, threw it in the rubbish, downloaded the Reaper, for forty bucks, pay the rego, and it sounds great, plus I don’t need another computer now.

271. Josh - July 12, 2011

I have a Imac and i bough m-audio fast track it came with a m-powered pro tools it will not finish the install it has been over 1 hour what should i do ?

272. chuck duce - July 14, 2011

this is ridiculous i am starting to believe that pro tools sucks and macs have issues. as much as these two company rave about there products i have spent enough time reading internet blogs trying to figure out how to save my computer or fix my program. people spent alot of money so that they can enjoy their toys but it seems like these developers are not putting in enough time to make sure that their products are flawless. i mean if i spend $1500 on a computer i shouldn’t have it lagging because of what version of the os i’m running.

273. Nick108 - July 14, 2011

Perfection at last, unload Pro Tools, all of it, throw it in the rubbish and down load The Reaper at a fraction of the cost, their staff are helpful, know what manners mean, honest, reliable, and why pay heaps of dollars like I already have done, to make some bunch of fat pigs wealthy. All we wanna do is make music, not make fat pigs even wealthier.

To go back to the other machine means having to buy a new one, but in light of their past record of help, I won’t bother, I’ll just stick to the Reaper and enjoy customer service like no other.

274. Seth - July 14, 2011

I am having the same problem (Creative Collection Error: Run preflight) on a 2.16GHz Intel Core 2 Duo MacBook. I wiped the hard drive, installed 10.6.3 and did the software update, then tried to install LE 8.0.3. Creating a new user as some have suggested did not help me. I’m thinking I will try to re-install Snow Leopard and NOT do the software update before installing Pro Tools but other than that I have no ideas. Someone earlier asked about combo vs. software update — is there a difference? Thanks.

275. Dave Z - July 14, 2011

My solution to the freezing install was to update to 10.6.7. I then logged into my avid account & was able to download 8.0.3 You may want to avoid doing the software update prior to installing Pro Tools. I have heard of people having performance issues due to some software updates. Hope that helps.

276. Seth - July 14, 2011

@Dave Z, not sure if you are replying to me but I only get an error when trying to install the Creative Collection. It happens almost immediately and I get a “run preflight script” message. I’ve now installed 8.0.3 and upgrading to 8.0.5 but still no luck with installing the plug ins. This sucks.

277. Lilly - July 19, 2011

My pro tools 8 keeps freezing when I important a song.. Am I doing something wrong?

278. Protools problems | Gojuiceit - July 19, 2011

[...] The Studio Files » Does your Pro Tools 8 install freeze?I’m having a similar problem but mine won’t even begin the Installation Process it freezes right on the main Pro Tools set up screen. … [...]

279. Zane - July 24, 2011


I am trying to install Pro Toos M Powered Essential version 8.02 on an iMac running Snow Leopard version 10.6.8. When it gets to the final step of installation, about 95% to go, it hangs a while and then I get an error that says “The installation failed”. Please assist on this matter. Thank you.

280. Dhru - August 16, 2011

I’m trying to reinstall Pro Tools after I had to do a recovery and reinstall Windows 7 (64-bit) and now my Pro Tools 8 LE installation is stuck at ‘Installing Pro Tools Creative Collection’. Its been like this for more than an hour and i’ve tried installing this more than once. Can you help me plz?

281. Bryan - August 19, 2011

I am trying to install Pro Tools LE 8.0.4 that came with the Pro Tools Mbox Mini. The installaton freezes at “Running Application Files installer script…”

I am wary of trashing preferences and databases/ wavecache because i really dont know what this stuff is or does and I’m afraid i will lose access to my plugins. Is this a rational fear? How can I get past the “Running Application Files installer script…” screen? Thanks, my computer info is below.

Mac Tower, OS X Version 10.6.6
2 x 2 GHz Dual-Core Intel Xeon
Memory: 4 GB 667 MHz DDR2 FB-DIMM
Two hard drives… The startup is 1TB, the other is empty and is 500GB
*Plug-ins: Too many to list, hundreds. I bought this computer and it had a bunch of probably hacked plug-ins on it. I want to make sure that I don’t erase them though while installing protools!!!
** Also noteworthy, this computer had protools HD installed at some point and it was probably used a bunch, but now Protools HD is nowhere to be found. I may have uninstalled it and forgotten.

282. Eric M - August 22, 2011

I am currently updating version 8.0.3 to 8.0.4. But when it gets to the InterLoK driver kit, it freezes. It has been stuck there for more than 2 hours. Is there any solution to this?

283. Edmund Denton - August 31, 2011

Mine is also stuck on “Running Pro Tools Creative Collection Installer Script”. 20 mins and counting. Annoying thing is the while time it said “1 minute remaining”. That’s why I thought it had frozen on me… Oh and it’s just finished!!

284. Nick108 - September 1, 2011

simple problem to solve, throw pro tools in the bin and get the reaper, spend your time writing great sounding music, without the continuous problems and bad mannered support.

285. Protools problems | Rentoblog - September 7, 2011

[...] The Studio Files » Does your Pro Tools 8 install freeze?I’m having a similar problem but mine won’t even begin the Installation Process it freezes right on the main Pro Tools set up screen. … [...]

286. SuPr0ducer87 - September 10, 2011

i Cant get pass data 2.cab wonnt install…i tried it with n without the hardware attatched….

287. SuPr0ducer87 - September 10, 2011

help please…and ive been through a couple of install disk

288. don pope - September 28, 2011

i am having an issue….my protool was fine last week , now this week it’s telling me that it is reading DAE, and it gets stuck there. i cant proceed do u know what the problem could be?

289. Clayton - September 30, 2011


For all of you seeing your installs freeze at “Setting up peripherals / Initializing machine control”, I had the same problem.

The solution was switching out the USB cable which p-tools provided with an aftermarket one.

As soon as I switched them, it initialized just fine.
I confirmed by going back to the original cable – no go — and then back to the replacement — all good.

The original cable WAS passing power, but I can only guess that data was not passing properly (that is my uninformed guess…)

If this saves even ONE person from this extremely frustrating problem, I will sleep better.

290. Doubting Thomas - October 10, 2011

After reconfiguring an old computer with XP, because PT 8 would simply not launch on my new computer with Windows 7, after reading 100 webpages and 2 days of frustration, my problem is still this:

After I put the disk in, the “Welcome to PT” dialog box just sits there empty. I am waiting for the “install” button to appear, and it doesn’t.

WHERE can I go to get that to launch in the CD or on the internet?co

I am pretty sure that PT caused my computer to crash when it was previously successfully installed. I am in the service overseas and I have to wait until I can get to a music store. This is insane. Is Pro Tools legit or is it just a scam?

291. Nick108 - October 10, 2011

My Pro Tools 8 stalled on installation to windows xp after a year running no probs. I contacted Avid, all I got was a clear meesage, we got your money, you got our bit of software crap and now we don’t give a fuck!!! And they don’t care because these pages are covered in the same problems. I went and downloaded the Reaper from Cockos, for forty five bucks, got a great sounding studio, sounds better, not flat sounding like Pro Tools. And there service and uploads are great. Nice people to deal with, unlike Avid who were rude egotistical pack of nasty bastards.

292. raja - October 10, 2011

i don’t have the validation key for pro tools 8 LE… please tell any one having … :(

293. producer ;) - October 22, 2011

i’ve been waiting for 2 hours -.- it says something with script.. And the process is at 60 per cent or less…

294. Martin Mendoza - October 25, 2011

i just bought the 1600$ imac 10.6.7 2.7ghz intel core i5 4gb 1333mhz ddr3 computer last night now im trying to install pro tools 8 all it says

“the following installation step failed: run preflight script for pro tools creative collection. contact the software manufacture for assistance”

295. Stevielion - October 25, 2011

My pro tools le freeze an wont load just a blank blue screen

296. Michael Walker - November 1, 2011

I have a pc with windows 7 and i tried to install pt8 le and the installation jus freezes and doesnt finish the installation. Even after hours of sitting and being online,it never increases the installation or finish,what do i do now

297. Emeka Obiamiwe - November 6, 2011

Hi, i purchase DIGIDESIGN LE8 MBOX 2 PRO a year ago and lost the activation code/key.can you please send it to me to my email address and it is emeka2hip@yahoo.com and the serial number for the product is AKJ4189500D.



298. jayday - November 16, 2011

alright check it out my pro tools been crashin lately and i lost all my plugins ive tried to repair it many times and las night i uninstalled it and it keeps freezing while installing the hardware drivers!!!! somebody help me plz!!!! i got an hp desktop wit windows 7 and pro tools 8.0le with the mbox2 mini

299. Jayone - November 18, 2011

My computer crashed and I have to install my protools 8 again I keep getting this error for the Pro Tools Collection Component
File D:\ Protools L E Installer \ data2.cab
Error Data Error (cyclic redundancy ckeck.
What can I do to fix this?

300. Gavenn Ross - November 29, 2011

Please Help!!!! I have been trying to install Pro tools 8le
for a while now, when I put in the install disk it never loads, I have waited for over two hours and it just gets to about 90% and stops. I have tried to get threw to Avid and have been put on hold twice for over 45 minutes each time with no results. Could you please help. Or could I get some advice on what I should try.

301. nick - December 8, 2011

im trying to uninstall Pro tools m-powered essential 8 but I keep getting “installation and operation of pro tools m-powered essentials requires windows XP with SP2″ what can i do? any help is appreciated. thank you!

302. frankie - December 21, 2011

ive really been having problems with my pro tools installing,is the light on m box 2 supposed to turn on as soon as u plug it in??or will it turn on as installing?and does is matter if im usind a different usb cord for the box??if so were do i buy cord just for that?pls i need help,lol i needa record..

303. andre - December 24, 2011

my pro tools 8 installler wont in wont install after restoring my computer it did this before and i was sunt a download of pro tools 8 and it work need that to happen again

304. michael mata - December 26, 2011

i have unistalled pt8 to fix my computer and wanted to fresh install pt8 and now its askin me to install windows xp wen it used to work on windows seven need help fast

305. Curt - December 27, 2011

I keep getting error messages on Pro Tools is not a valid win32 application. I expected this was a result of the scratched up DVDs from being shipped in a cardboard sleeve. That really needs a change. I did make it through a couple of times, but then returned an error 2147213312 and couldn’t install Creative Collection. It would also be very helpful if there were an easier way to contact them, i.e. by email without “jumping through hoops”. There may be, but I haven’t found it yet.

306. Kentucky Tom - December 30, 2011

I’m installing pro tools 8.0.4 (full install) on a Gateway DX4300-03 upgraded from vista to windows 7 home premium. The system is a 8 meg ram, large HD and is a 64 bit or 32 bit system. When I start the install from the disk it starts ok, then asks me to hook up the hardware (Mbox mini) to find the driver and click ok. It runs for a little bit and a message comes up {Microsoft Visual C + + 2005 Redistributable (X 64) Out of disk space – Volume “D” required space 884KB ; Available space : 0 KB . free some space and retry. This is when it locks up. Any ideas on how to get around this problem would be appreciated. Thanks! Kentucky Tom

307. Darian - January 3, 2012

My Pro-Tools LE installer dvd freezes and is sometimes unresponsive. When I insert the dvd it gives me an open folder to view files or run set-up exe. options. I tried both ways, running the set-up exe. option and opening the set-up icon from inside the folder and im seeing the same results either way. It freezes forever the a small box that I cant maximize appears with a message at the top that says “Welcome to Pro-Tools LE” but the box is empty. The install process never starts.

308. Kelly - January 8, 2012

Trying to install protools 8 onto a new Windows 7 computer. I’ve tried it several tmes now. It will stall and freeze and I’ve given it up to 10 hours each time. I’m guessing something is wrong. I have an Asus notebook with windows 7 Home Premium, 64-bit, 3 gig, Service pack 1. My Protools is Pro tools 8 LE, and I have an Mbox2 Mini. I’d appreciate any help you could offer me. Thanks so much!

309. alex gillespie - January 10, 2012

i am on a mac os 10 and i waited and waited for it to install and then finally it said instillation failed contact support group……… i tried to contact them but they wouldn’t let me speak to a representative without a registration number so i register the product and it never e mails me the number…i tried calling again today but now im just getting a busy tone

310. RT - February 5, 2012

hey my computer also freezing as well i install it jus like supposed to than i restart(the computer) like it says than i click on protools from my desktop and says it loading etc, different plugin start to load up than it gets to”structure dpm plug in ” and freeze’s i let it stay they for like 45minutes still completly froze wat do i do im using windows XP a dell 1501 2 in ram like 200gb help me out pleaseeeeeeee

311. gogo - February 7, 2012

I try to install PTLE8.. when running setup the only thing i get is a pop up dialogue box “Welcome to Pro Tools LE” .. and thats it..
I had PTLE6.1.1 that i uninstalled with an MBOX ..
all this on a DELL Inspiron 530

312. Olga - March 5, 2012

Hi! After 40 min of waiting at the stage of creative collection my system returns an error.. I have windows XP….Thank you!

313. virginia - March 13, 2012

hi i am having a problem i finished the installation and now protools keeps telling me that the digidesign hardware is not found and it does not open pro tools i have mac os x 10.5.8 and no updates are required. up to date. please help.

314. Felix - March 23, 2012

Trying to install Avid Pro Tools MP9 onto a new Windows 7 HP computer. I’ve tried it several times now. It will stall and freeze on the Creative Collections and I’ve given it about an hour each time. I’m running it on windows 7 Home Premium, 64-bit, 3 Gig RAM, 2.4GHz Processor with a 350 Gig HD. My Protools is Pro tools MP 9, and I have the Mobilepre (Latest USB Release). It works fine without that particular install, but then it gives me a WARNING about losing Authenticity of my iLok. Please help. -Thanks

315. Saele - May 4, 2012

try to install pro tools LE 8.0.3 in a mac Os X 10.6.3.
crashes after a minute “Running pro tools creative collection installer script”.

316. htoo eh - June 22, 2012

i like that pro tool

317. Christina - June 22, 2012

hi there,

i’m having an issue installing Pro Tools LE 8 software upgrade. i just upgraded my OS to windows 7 ultimate, so wiped my computer clean of everything including the already-installed Pro Tools LE 8. i’m using a toshiba satellite c655, Pentium dual-core CPU T4500 2.30 GHz. I put the install disc in the drive, start the setup and i only get as far as a “Welcome to Pro Tools LE” box, but it’s COMPLETELY blank. Suggestions?? Thanks!

318. Casey - June 24, 2012

Put in protools 8 software installer… When I open setup a mini window opens with nothing in in the top however has “Welcome to Pro Tools LE” the window is blank I’m running on windows 7 is it
Not windows 7 compatible is that why I’m running into this issue

319. Casey - June 24, 2012

I’m having the same problem as Darian with the same exact pc as Kelly same everything as Kelly Asus windows 7… Please email me caseysklar@gmail.com

320. Javier - July 9, 2012

I’m also having an issue with reinstalling Pro Tools Essential’s 8.2 after unsuccessfully installing Pro-Tools 6.4 because of the M-Box that I had. I uninstalled Pro-Tools 6.4 version and re-installed essential 8.2 and it stalled for an hour when ‘loading @ ‘something bias’, this is the fourth time I reinstalled ‘Essentails’and tried to launch and unfortunately it stalled at the same location and when opening the task manager to close the operation, the Task Manager list the ‘Status’ as running.

321. Javier - July 9, 2012

…Actaully it the Task Manager list the Satus as “Not running” or “unavailable”.

322. frikkie botes - July 16, 2012

mine start to freeze as soon as it reaches structure.dpm on my pc now im loading it on my laptop and i will see what happens

323. frikkie botes - July 16, 2012

My laptop opens it quick, my ram on laptop is 2 gb my ram on pc is 1.2 gb, maybe you must get more than 2 gb ram for it to open.

324. frikkie botes - July 17, 2012

The best is 4gb ram

325. Nick - August 8, 2012

“Couldn’t install Creative Collection – Returned an error 2147213312″. Managed to install protools 8.0.3 on win7 Ultimate 64bit WITHOUT turning on the 002. Update digirack driver “002_003_Rack_v90265_Drivers_70921″ (also DO NOT turn on your hardware). Update to 8.0.5 “Pro_Tools_LE_805_Updater_70925″ (hardware OFF). Running protools now WITHOUT “creative collection”.. How do i fix this??

326. Bangarang - August 24, 2012

I have a dell studio xps, and trying to intstall pro tools mp 8 i have a m-audio fast track an old one. u allsow get the usb key with the pro tools but under the insallation i aiint having that in the computer. now to my problem.
when i try to install PT its stalling and saying that PT is not answer. or the program aiint answering. i think i have done everything right but it takes hours and hours at the setup status and its not moving atall after a while. took away internet explorer and other programs that maybe will interfear. do someone have an idee of what the problem is? or anything?

327. Gucci Outlet - September 22, 2012

superb researching bag that you simply may well get your hands on Canada Goose Jackets

328. NACHO - October 11, 2012

i have a sony Vaio pcv-1142, 4CPU, 3.20GHz, 3.19GHz, a Digidesign 003 rack. “WAS”, running PT 8.0.3 (without the virtual instruments), but it ran great..
Now…. I’ve found my way here..
How do i get back to “am running”?
I’m the second owner of the equipments. Ive even gone out and punched an iMAC.
I’d greatly appreciate advice on the best; “compatible, studio program using the hardware”.

329. NACHO - October 11, 2012

running OSX Lion 10.7.5

330. earl savoy - October 16, 2012

Hi, I am trying to download pt 8 LE and it freezes when its saying installing drive…I have a Dell XPS 8300. How do I fix this? I even tried it for my Dell Laptop and it does the same thing.

331. earl savoy - October 16, 2012

And I have a MBOX Fast Track…

332. stan - October 29, 2012

I am running pt le8, yesterday everything was cool,but today it says initialization error code 7. & wont let Me load @ all. Can U give Me a pointer?

333. Theoutragist - January 6, 2013

I just got past it. In using a 2011 Mac Pro and it took about 25 minutes to get past the last percent. I’m installing PT8 with an mbox mini. I’m glad I didnt shut it down.

334. Rahjel - April 30, 2013

Good day. My pro tools 8 le won’t install. It will go to the screen that says it is configuring your new software installation…then nothing else happens. It’s been 4 hours. Thanks…Prime

335. jmm carter - July 13, 2013

my friend put the pro tools le installer folder on my laptop thru his computer he went to setup & tryed 2 install it but it froze so i turnt my security off downloaded & install the driver 4 my mbox 2 mini & its still freezin i got windows 8 & he said its becuz of it & that i need windows 7 instead

336. Vance - July 17, 2013

I have a Le 8.0.4 with authorization code (new Legal Download) that I bought from a guy on Ebay and it won’t install , he had told me what to do before but I had to restore my Lap top and now I can’t remember , The Le Installer does not Highlight , Does anyone know what to do ?

337. savagewax - July 21, 2013

Im running windows 7 2g of ram and protools 8 worked fine couple of weeks ago but now when i try to open it the screen pops up to load then it disappears and suggestions

338. Exclusive G - June 6, 2014

I installed windows 7 on my computer and put my pro tools instalation disc in and it tells me I don’t have enuff ram on my computer. I have apsolutly nothing on it.pluss My pro tools disc is a a real cd copy.PLEASE HELP ME

339. Obed - June 23, 2014

I have installed pro tools 8 on windows 7.

I7 processor and 4gig ram.

I have Mbox pro

The installation was successful but get stuck when uploading DB.dmp forever.Can any help?

340. billy - July 24, 2014

will pro tools8 load onto windows 8

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