Help me help you! April 13, 2009
Posted by ConnorSmith in : Computers, General Announcements , 81commentsI’ve been getting a lot of emails lately on computer problems/DAWs crashing/etc. Please keep them coming, I’m glad to see systems are working the bugs out (plus it helps me document trends and figure out problems with patches/gear).
We’ve been able to solve a high percentage of problems, but often it takes 2-3 emails back and forth before we have all the information available to help.
If you are emailing us (or even posting in the comments) about a problem you are having, please include the following information, as it will make it possible to help you:
- Computer OS (which version of windows, leopard, tiger, etc.)
- Computer specs (processors, RAM, HDDs, firewire cards, etc.) – if its a Mac, let me know if its a Mac Pro, MacBook, iMac, etc
- Which DAW and what version (i.e. say “Pro Tools 8.0cs2″ not just “Pro Tools”)
- What interface you are using
- What plug-ins/VIs do you have installed
(more below the fold) (more…)