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Help me help you! April 13, 2009

Posted by ConnorSmith in : Computers, General Announcements , trackback

I’ve been getting a lot of emails lately on computer problems/DAWs crashing/etc.  Please keep them coming, I’m glad to see systems are working the bugs out (plus it helps me document trends and figure out problems with patches/gear).

We’ve been able to solve a high percentage of problems, but often it takes 2-3 emails back and forth before we have all the information available to help.

If you are emailing us (or even posting in the comments) about a problem you are having, please include the following information, as it will make it possible to help you:

(more below the fold)

If you are having problems installing programs, let us know if its a clean install or not (did you uninstall the previous version).

If its a Pro Tools problem, did you try trashing your preferences and databases?

You can never give me too much information on your system.  The more specific you can be, the better.  In addition to helping you a lot faster, the information allows me to document which systems are having specific problems, so its faster to help others in the same boat later on.



The Studio Files


1. exquire - May 21, 2009

I’m having a BIG problem Installing Pro Tools LE 8

It’s freezing up during the Installation Process… I dont even get off the first pop up screen. Once load the CD up and click install… it instantly freezes…

I’m using Windows XP
Intel Pentium Dual Core Processor
2 GB of Ram and 500 GB Hard Drive

2. Scott McGinty - May 23, 2009

I am having problems loading Pro Tools 8 on a PC. Have tried it twice now (starting again from scratch the 2nd time). I have installed it…then says I need to restart before I run it. When I restart and run the program, it freezes while loading “Structure.dpm”. My specs-

Digi 002 Rack
PC with AD Athlon Duo Core Processor
2MB Ram
1 TB Hard Drive with about 80 gigs full

Thanks inn advance for any help!


3. Scott McGinty - May 23, 2009

Oh for my post about I am running Windows XP Pro

4. dom - May 27, 2009

I hace the same problem, my computer stops at Structure.cpm.
I have a
PC Q6600
4gb Ram
Windows xp 32 (for prot tools)
Vista 64 and windows 7 also

5. ConnorSmith - May 27, 2009

@Scott and Dom

Did you trash preferences and databases?
Do you have any third party plug-ins or virtual instruments installed?
Have you checked the Windows XP compatibility pages on Digidesign.com to make sure your processor and applicable chipsets are compatible?

6. Jason - June 6, 2009


If it helps I had the same problem. Tried all options as above and more which didn’t work.

Eventually, I removed a USB hard drive for some reason. Started Protools and Bang, straight to the Authorise screen.

7. Andre Pinegriper - July 7, 2009

I’m trying to install Pro Tools 8 on a Windows XP machine 300 GB hard drive dual cpu 1.86 mhz service packs 3 installed. I completely uninstalled version 7 drivers and all. My install freezes at structure.dpm I’M Pissed is there any way around this problem?

8. Jeff LIen - July 28, 2009

I have had my Protools 8 loaded now for about 6 months and just recently it will freeze when loading a session. It is always at a different point too. I run WIn XP Pro with 4 Gigs of RAM and a Pentium 2.4 Quadcore.

9. Bryon - July 28, 2009

Just wondering if any of you guys figured out the issue on PT8 freezing while loading at “structure.dpm” The issue has to do with Internet Explorer 8. To fix the issue you have to unistall IE8
More info here: http://duc.digidesign.com/showthread.php?t=243183

To save you some time from getting frustrated with another issue you will run into with unistalling IE8, If you are running windows XP with SP3 you cannot unistall IE8 without uninstalling SP3 first.

10. Alexmc1988 - August 26, 2009

So I just installed Pro Tools 8 and I am having the same problem as others. It freezes at Structure.dpm. This doesn’t have anything to do with Internet Explorer because I dont have any IE installed at all. I had 8 installed. PT didn’t work so I uninstalled IE8 and it still didn’t work so I just completely took IE off my computer. Still nothing. Any Ideas now?

11. Jason - August 27, 2009

If you’ve uninstalled 8 correctly, it should be ok but it is to do with IE8. I haven’t installed any previous version of IE and have gone with Google Chrome. Everything is okay with that.

Don’t forget to reboot the computer (as always!!)

Suggest following what Digidesign say about removing the databases as well just to be sure. Protools will recreate them on startup.

I’m using Windows XP Pro SP3 and have updated Protools 8 to CS3.

12. Alexmc1988 - August 27, 2009

Im using windows xp SP3 as well. I restarted after each uninstall. Its not IE. I finally just removed structure from the plugins folder and it will start now. It definitly is not IE though. In my case that is.

13. strangeone - September 1, 2009

Alexmc1988- Are you running XP media center edition SP3? Just curious.

14. Alexmc1988 - September 1, 2009

Its just XP SP3. its not media center.

15. Blair - September 6, 2009

8.0.1 (HD) update failed the first attempt, but tried again right away and it worked…. (10.5.8 9L31a).

16. rockntubakid - September 7, 2009

Hello, I am having the same problems as Pony Hill where after installation, on the initial boot-up Pro Tools freezes on structure.dpm. I have not even gotten to the authorization page. I am also running a Dell but it is a Dimension 4600. It has an Intel Pentium 4 2.80 GHz with 2 Gbs of Ram. It is windows XP 32-bit Professional, 2002 version, with service pack 3. I have an educational version of the Mbox 2 with Pro Tools 8.0.1 and I have not installed any other plug-ins than what have come with the Mbox 2. I have uninstalled it and reinstalled it already.

17. sleis - September 7, 2009

I am away from my computer right now, but there is a solution to the structure.dpm issue. I will post the work around that digi support gave. You have to add an entry to the registry to allow cookies. If the entry isn’t there it blocks structure.

18. sleis - September 7, 2009

open regedit by going to start-run and type regedit. navidgate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

In the white space on the right hand side right-click and select New – DWORD Value. Name it AllowCookies make sure you have a capital A and C with no spaces. Double click that and type 1 in the value info. Close regedit and try running Pro Tools again. This is an old setting IE 5 and 6 would put in the registry, but 7 and 8 do not. I believe IE8 wipes it out. For some reason they made it so that the plugin checks for this value in the registry when it is loading in case it has to be authenticated. Makes little sense why they did it this way, but it does work. You can even run IE8 if you want, you just have to make sure the registry key is changed after you upgrade to IE8. Post on here if it worked for you, I would like to know.

19. juan - September 14, 2009

It didn’t work for me.
windows xp sp 3
media center ed
clean install pt8
4gb ram
intel core2duo 2ghz
dell xps1710 laptop (tried it on my wife’s inspiron too and nothing)
the only solution is to uninstall structure. so i should get some money back right? i am not getting all of the products i paid for
haven’t tried the downgrade to IE7.
but to mee we shouldnt do that. at this $$ it should work no buts

20. martin - September 14, 2009

It doesn’t work in media center edition. It isn’t a supported OS.

21. Bauke - October 7, 2009


I have a Windos XP SP2
AMD 2400 +
1,68GHz, 2 GB

I bought ProTools 8 LE today and it Freezes on “Welcome to ProTools LE”

Help me out please.

22. Gary - October 11, 2009

I use PTLE801 and have the above issue with a freeze while loading structure.dpm. Adding the registry entry did not help. Uninstalling IE8 did solve the problem. I upgraded to IE7 and still everything seems to be working.
Note that I am also using XP64, so it does look like PTLE8 does have some basic XP64 support although Digidesign does not yet officially support it.

23. MULTI - October 17, 2009

im trying to install pro tools 7, but it wont work….it keeps freezing up at the end of the install process….please tell me what i should do

24. John Fotheringham - October 21, 2009

I have installed LE8, but I can not get it to launch. My computer freezes up part way through. I have a MacBook2.1

25. Gil - October 21, 2009

Can someone help!!!????? I have been trying to install Pro Tools LE 8 but the DVD driver doesnt recognize the installation DVD. Works fine with the rest of the cds and other DVDs.
The dvd does not run and i cant open it either.
Windows XP Home Edition, SP2 build 2600
Pentium 4, 3.06GHz
2GB Ram

26. ConnorSmith - October 28, 2009

To all having problems with DVD recognition:
I have not heard of this problem. I will check around to see if anyone has info on it. In the meantime, I would check Digidesign.com and Duc.digidesign.com for answers

Also –
If you are asking a question about a computer setup, please follow the guidelines in this article (the one posted above…) or it will be impossible to diagnose.

27. ConnorSmith - October 29, 2009

That’s most likely a plug-in problem. Do you have any third party plug-ins installed?

28. ConnorSmith - October 29, 2009

Have you tried trashing your preferences?
Did you do a clean install of PT8?

29. ConnorSmith - October 29, 2009

Here’s how you trash prefs:

I would also double check to make sure you only have the basic Pro Tools plug-ins installed as well.

30. jclaws77 - October 31, 2009

since windows xp media center edition is not supported by PT Le 8.0, does anyone know if its a for sure no-go or just not optimal performance? I bought it thinking that it worked for media center edition but obviously it isn’t supported so im thinkling about changing os before it comes next week…

31. ConnorSmith - October 31, 2009

I would change your OS if you have the option.

If it works at all, it will likely be buggy. We’ve seen a lot of people having big problems with that combo.

32. jclaws77 - November 1, 2009

Alrighty, thanks for your help!

33. John - November 3, 2009

hey thanks for that site it was just what i needed

34. John - November 3, 2009

@ connor hey I got a mbox 2 mini and i’m trying to record on stereo but its only recording on one input what could that be do you understand my question?

35. ConnorSmith - November 5, 2009


Can you give me some more information about your system (look at the guidelines I mention in the article above) – that will help me a lot.

Also, it may be helpful if you can take a screen shot or video shot of your session and email it to me.

Can you tell me a little more about how your recording is setup – what are you recording, which mics are you using, what do you have them plugged into, etc.?

36. John - November 5, 2009

ok thanks will do man what is your email address

37. ConnorSmith - November 5, 2009

Check the tab at the top labeled “Who We Are” – my email is in there. (I don’t like to post it in comments because spam bots pick it up… yuck!)

38. rodney - November 14, 2009

i gotta say that i am having the same issues and ProTools should really create a fix for this. Not really sure what to do next. i tried cleaning out via the sweetwater, but that didnt work. i removed structure and it hung up on Xpand.

I guess the next thing to try is to delete IE8 but i am running SP3 and i dont know how to uninstall it correctly.

I am just suprised this isnt easier.

39. MEL - November 15, 2009

I was having issues re-installing protools 7 and I was told when I purchased 8 this would take care of it. However, I am having the same issue with the structure.dpm freezing when launching for the first time. I am not a techie thus I can’t tell if in fact I have IE8 or 7 as I hear that this takes care of the issue. I need to know:

How to check to see which Internet Explorer is on my system?
How to fix this Structure.dpm problem?
How the hell to get this to work?

40. ConnorSmith - November 15, 2009


In order to diagnose, I am going to need more info. Please check the guidelines at the top of this page and give me some more info (specifically on OS version, Pro Tools version, 3rd party plugs, preferences, etc.)

41. Adam - November 22, 2009

@ Connor I’m trying to record on protools version8 and I hear a lagg or echo if you would in my head sets do you have any suggestions??

42. shaila - November 23, 2009

hey my name is shaila i cant seem to get my pro tools LE 8 to setup properly on windows Xp it keeps freezing when installing it says it takes a half hour but it stays on one bar and then says PACEREGISTER error when loadind audio drivers and then shuts down my friend rebooted my system i have check compatibility its all good and i have changed IE8 to IE7 so i havent a clue from this point this has been happening for nearly 2wks now what else could be the problem my computor is intel core2 chipset 945G 1GB of RAM Service Pack 3 and my graphic controllers are fine could it be i have a faulty MBOX 2 MINI cuz it has also said error on the I/O

43. ConnorSmith - December 2, 2009

Hmmm… Is this a clean install? (aka if you have aq previous version installed, did you uninstall it?)

It also could be the RAM, I thought PT8 had a 2GB requirement.

If not, I would email Digi tech support.

44. Tom - December 6, 2009

I’m trying to install Pro Tools 8 with a MBox 2 on a laptop:

Windows Vista
Intel Core Dua T5750 2.0GHz 2.0GHz
4 GB of RAM
64Bit Operating System

This a clean install. I’m following the instruction manual step by step (for once) and the install keeps stalling at a screen that says “Pro Tools 8.0 is configuring your new software installation.” There is another little window that says “installing DigiDesign hardware drivers.” At this point it stalls and I’ve left it sit for over an hour before and it still stalls. ANy help would be greatly appreciated.

45. ConnorSmith - December 8, 2009


This may sound weird, but I would let it sit longer. Maybe even up to 2-3 hours. PT8 installs are notorious for taking FOREVER sometimes. If that doesn’t work, I would email digidesign tech support directly, and give them this same info. There are definitely a lot of people having this problem, but as of yet, I haven’t found a “fix all” solution, other than the lucky percentage who have success through unreasonable waiting periods.

Good luck!

46. Tom - December 8, 2009

@ ConnorSmith

Thanks… I’ll give it a try and let it sit longer… just seems like it’s not doing anything at all though. The computer isn’t even making any noises to make me think it is still trying to install anything.

47. ConnorSmith - December 8, 2009


Yeah when I had the “stall” problem, my computer was dead quiet, basically like it was off. After a really long wait, it just progressed finally… That being said, there are a lot of people whose system never moves on.

48. FRUSTRATED - December 26, 2009


49. Jose R - December 31, 2009

Ok I have a gateway; Athlon 64 x2; 4GB ram; Windows Xp; SP3; No IE8; the problem is the following: my pro tools wont install it takes a hell of a lot to launch the setup and after it does the progress bar freezes a the first bar, the after 3 hours the bars are at 10, and it freezes every time i try to install it. Frankly this is obserd PLEASE HELP!!!

50. ConnorSmith - January 2, 2010

Is this a clean install of PT8? (aka is it either a new install/did you uninstall your old version of PT)

Sometimes the install can take a LONG time. I would let it sit even longer. (Maybe up to 8+ hours…) We don’t know why it takes so long, but some of The Studio Files visitors have reported extremely long load times.

51. LOGANBOI - January 4, 2010

I am having the same problem as Jose above. I have the same laptop as him, except i have Vista instead of Windows XP. I have let it sit there and load for 7 hours, but it stays at around 10% when it says it is “Installing Digidesign Hardware Drivers”. Do you suppose this might be because I have Vista, or do you think it would be the same result.
Thanks in advance!

52. ConnorSmith - January 8, 2010


It could be – can you let us know more about your system (processor, specs, specific OS, etc.) That will help shed some light.

53. Eric - January 16, 2010

What would third party plug ins be? I’m using a computer that has a vpn and remote desk top control on it. Windows xp pro, 2.99 ram

54. anthony - January 23, 2010


Ive been having the DVD drive recognition problem like a few others have, only i am able to get to the setup.exe icon. i click on it and everything is working fine but after about five minutes this message pops up

Microsoft Visual C++
Runtime Error
Program: D:\Pro Tools LE Installer\setup.exe
abnormal program terminated

i have a windows xp pro version 2002 with service pack 2, 1.99G
Attempting to install Pro Tools LE 8
RAM (protools 8 requires only 1G).
Intel pentium M processor 1.72 Ghz

other people having the freezing “Welcome to Pro Tools LE” window have been able to get a download it. which may end up being what i do in the end but id like to aviod that one.

55. anthony - January 23, 2010

im sorry, thats 1.99 G Ram

56. Nick - February 2, 2010

Microsoft xp SP3
inspiron B 130
intel pentium 1.70GHz
1.99gb of ram
i have waves diamond bundle and native Instruments
fast track pro
trying to install protools LE 8

the installer wont go into the opening menu, a small grey box titled welcome to protools pops up and wont do anything.

please help, thanks

57. tony b - February 14, 2010

Ive got pro tools on 4 different computers. all built by me.
Pro tools 6 upgraded all the way to 7.4 with digi rack002 on xp SP3. Perfect.
Protools 8 on an asus laptop running mbox mini on vista SP2. Perfect.

Latest new build. Pro tools 8/Mbox mini. On a new quadcore CPU with XP SP3/IE8…knocked it back to SP2,& got rid of IE8. Still freezes on welcome. All this with firewall disable,antivirus swithced off,nothing running at start up..all auto updates updates disabled.

This problem seems to be almost entirely unrelated to O/S,IE’s etc,theres just too many instances with completely different set-ups etc.

These reg edits…come on,is anyone telling ,me that digidesign are sat drinking coffee while people that buy a PC from BestBuy are having to regecit??? I dont think so.
Digidesign need to go and get a DVD of PT8.0 and sit down with a variety of set-ups and figure out a fix for this seemingly widespread problem..

Personally,i think its daft that these posts are spread accross virtually a year and digi havent figured out a fix….

What is needed is the definitive fix…ive seen about 7 different ‘solutions’ on here. None of them work for all. Thats bad news. How much software has anyone got that needs to be messed with before it will work.

I remember when i loaded pro tools 7 onto a new build…trhe roll back from SP3 to 2 worked a treat.Then digi sorted it. This seems to be a bit tricky….

Come on Dig-people.

58. tony b - February 14, 2010

BTW you blokes on here…

thanks for providing a much needed service in this world of loads of rubbish customer support!!

all the best

59. ConnorSmith - February 15, 2010


Hi guys/gals.

The best way to get a response out of Digidesign is to do some of the following:

1) (Respectfully) email Digidesign tech support with ALL of your system data and a detailed report of what is happening (as well as everything you’ve tried)

2) Start a thread on Duc.Digidesign.com with the same criteria^^

One of the reasons people have problems getting answers from Digidesign is because they often go about it the wrong way (this is not to say that this is the behavior of anyone here). Too many people just send angry emails/forum posts that say “PRO TOOLS SUCKS!! RARH!!” which helps no one. :)

Unfortunately Pro Tools is a very old and complicated program. Couple that with the near-limitless configurations of Windows machines (hardware, software, Mobos, OS, etc.) and add in the large number of bugs on those machines, and its fairly easy to see why
Digi sometimes has a problem with Windows compatibility.

Third party plug-ins are any plug-ins or virtual instruments you’ve purchased that are not from Digidesign.

60. tony b - February 16, 2010


As i said above. It is NOT your O/S.

I just spoke to a bloke at Digi yesterday.

The problem that you get with the hanging on install/empty’welcome to pro tools’ window/leave it overnight and it will setup…………etc


Its a problem with optical reading.

Do what i did:
1)register your product
2)phone them on the freephone number(make sure you have an hour,a cup of tea made and the radio on,and phone on speakerphone.
Eventually a nice man from digidesign will confirm what i said and tell you hes sending you a link to download (presumably) a slightly ammended/patched version of LE 8.0

The bloke was well used to this problem.

I will say that Digi generally are pretty good at sorting you out (See Also : Corroded power connector in Digi002 about 3 years ago)

all the best
Tony B

61. Montel - February 16, 2010

I’m trying to install Pro Tools 8 on a Windows XP My install freezes at structure.dpm is there any way around this problem?

62. Montel - February 16, 2010

I’m trying to install Pro Tools 8 on a Windows XP completely uninstalled x4 My install freezes at structure.dpm is there any way around this problem?

63. Alison - February 19, 2010

I’m having the same problem that many of you are having with the structure.dpm.

I have tried everything except uninstalling the structure plug-in, because much like others have mentioned, it seems a waste of money to not have it.

The most progress I made in the installation was when I registered everything on digidesigns website. After that, pro tools still froze at structure.dpm so I installed all of the other things on the pro tools install disk – including the third party plug ins.

After I did all of that, I Finally got the pro tools authorization screen. But then it froze again at structure.dpm. I’m now trying the regedit thing that was suggested above, I’ll see if it works.

If anyone else has any other suggestions please help. I’ve had pro tools since Christmas, and I’m still having problems with it.

I have a piece of crap computer but it is completely clean. I had the entire hard drive wiped.

Windows XP
1.48 GB RAM
an entirely clear hard drive
500 GB external hard drive
2002 e machines computer
what else do you need to know?

Pro tools 8 by the way.
Also, I’m using the m-box but, I have yet to use it because pro tools won’t start up. (but all of the lights are on)

64. Alison - February 19, 2010

Well, the regedit thing didn’t work. However, right before I restarted the computer, I noticed I do have IE8, so is that the problem? Should I get rid of it?

65. Henry - February 22, 2010

Trying to install from scratch. Protools LE8 with mbox mini2 on a MacBook Pro O.S 10.6.2- 2.26 GHz, 2GB.
Installed the CD, try to start the program, get onto the start up screen and everything stops at ‘Setting up peripherals- Initializing machine control”, it’s been stuck there for about 5 hours.

66. mike swart - February 24, 2010

hi im havin a problem where upon installing pro tools 8le on my notebook with the mbox mini it freezes on structure.dpm whilst loading,pls advise me where possible.thanks.mike.south africa.

67. Norman - February 27, 2010

I was having issues with installing Pro Tools just as everyone else has on this forum. You just have to wait for a while for it to finishing loading. But once I installed and it and clicked on create blank presentation it acts like its loading a new presentation but it never actually loads. Does anyone no why this might be or has anyone witnessed this problem before???

68. tiny - February 27, 2010

wut all do u need to install pro tools 8 onto a apple mac ibook

69. Norman - February 27, 2010

I have mine installed on a brand new iMac that I just got three days ago. So if it can work good on an Mac book then it should work on the computer too. I’m just getting very frustrated with this software and have made no progress. And on top of everything else Pro Tools tech support is not even open on the weekends.

70. Sean - March 6, 2010

I’m trying to install ProTools 8.0 before I can then install ProTools 8.0.3 because that is all that will run on Windows 7. When I run the 8.0 “Setup” everything goes fine and then I get a message sayings “Installing Digidesign hardware drivers” and setup will not advance further than that I let it sit a couple of hours last night.

500 GB hard drive
4GB of Memory
i3 processor
2.13 GHZ
64 bit OS

71. Kristian Bajer - March 24, 2010


When I try to install Pro Tools 8 LE form the disk that came with the MBOX 2 Mini, the installer hangs forever at …
I’ve tried all the little things I could come up with, and done a lot of searching on the internet, but nothing is working, and now I’m close to giving up. Please help if you can!

PC specs:
Windows 7 Ultimate 64 bit
GTX 280
Core 2 Quad Q9450, 2.66

Thanks in advance
Krisitan Bajer

72. Kristian Bajer - March 25, 2010

jesus christ, I forgot to write where it hangs in the comment above.. it’s when it comes to the installation of the mbox 2 mini drivers. my bad, sorry

thanks again

73. anders - April 22, 2010

My installation hangs when it comes to ‘pro tools reference guide.pdf’
I get a message box with:

Feature transfer error
Feature. Documentation component: Documen-pro tools
File: F:\PROTOO-6\data2.cab
Error: Dataerror(cyklic redundance check)

I try to install pro tools 8 on a PC with XP pro sp 3 2GHz CPU and 1 GHz Ram.

74. KD100 - April 27, 2010

I am having installation problems when trying to install PT 8 LE on my Dell PC with windows XP. here are my specs:
Intel Pentium 4
1GB ram

75. KD100 - April 27, 2010

oh yeah, my audio interface is the mbox pro
and it is giving me an installation error during installation

76. KD100 - April 27, 2010

installing from scratch also

77. ben - May 15, 2010

im having the same problems as many above plus a couple new ones i installed PT8 and it freezes at structure.dpm just like the others i tried the above reccomendations and no progress plus it tells me that i need a newer version of quicktime it tells me it cant remove the old copy of quicktime which it appears that it isnt even there anymore i have windows xp pro
2 gb ram
60gb drive
it is a clean copy i aslo have the m mini mbox 2

78. Steph - May 28, 2010


this website was made by an angel sent from heaven:

MY SOFTWARE INSTALLED! :D in like 2 minutes! all you have to do is select what product and all that and it guides you through EVERYTHING. thanks chris!!!

79. Adam - July 2, 2010

I installed my pro tools PT8 and it has worked for me in the past.

However, now for some reason every time I try and open Pro Tools, the loading screen stops at the XPand!.dpm plug in every single time, and the program then says its not responding. So I went in and updated the XPand plug in, and nothing changed.

I have a macbook pro OS X 10.6.4
4 gb of RAM
500 gb drive
im using the mbox 2 mini as my interface and it is a clean copy of PTLE8


80. J - July 14, 2010

Macbook Pro OS X Version 10.5.8

I uninstalled Pro Tools 7 LE…
Installed Pro Tools 8 LE.. (with my mbox2 plugged in)

Everything looks smooth at first. I even ran all the updates but when I bring up Pro Tools it starts to load up and looks like it’s about to work then it just disappears and a box comes up that says “The application Pro Tools LE quit unexpectedly.”

I tried going back to 7 and it does the exact same thing!

Please Help!!!!!!!!!!!!!!!!!!!

81. Wes Graham - August 10, 2010

OK… My new copy of Pro Tools 8 LE is not working on my new Mac Mini OS X 10.6.4, 2GB. When I installed I got a whole bunch of 500 errors. I clicked through probably 30 of them… and the end, it said I installed successfully.

When I went to start it, it hangs on start string and says “Starting up peripherals, Initializing Machine control.” Wen to bed… and woke up with this same message and the fancy rainbow spinner spinning.

I’ve been trying to get Pro Tools to work for over a month on my PC (upgraded OS, Memory and still got Cache overflow errors) … so I went out yesterday and purchased the Mac Mini… just for this program.

I’m frustrated beyond belief. Please help!

82. Ryan Gabel - September 19, 2010

ok, i had no problems installing pro tools LE 8.0.03… the problem i’m getting is that, maybe, 2 minutes after opening it, i get the spinning beach ball of death and i have to force quit every time. i’ve tried uninstalling and reinstalling, but i get the same problem.

i’m using Macbook Pro OSX version 10.6.4
2.4 GHz Intel Core i5 processor

is this an issue with protools, or an issue with my computer?

i’m at my wits end.

83. Losing it... - November 16, 2010

Losing my mind. I’m trying to install pt 8 on a mac mini running. 10.5.8 and a black MacBook running the same. Well. Neither installers get past the first beachball. Please send me an email before I snap! Thanks!

84. OBerger - November 23, 2010

Guys, the solution is very simple, it takes about 3 seconds to fix.

Instructions to modify internet settings

1. Open Regedit (from Run Window enter “regedit” press OK)
2. In Regedit browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
3. Right click on the empty space in the right hand side of Registry Editor window and choose New > DWORD Value
4. Name the DWORD AllowCookies and press enter
5. Double click on the AllowCookies DWORD and enter 1 in the Value Data field then press OK
6. Launch Pro Tools

Copied from here:


It works. As I said, it immediately solves the issue.

Good luck!

85. Claudia - December 6, 2010

Hi, I read some of the emails above and even though I fo not understand all your advices, want to try.
I bought Pro Tools LE together with Mboxmini and try to install. When doing so, one error message came up: telling me that Microsoft Visual C++ 2005 redistributable was not able to be installed.

all other installation went well.

I am working with a new Sony notebook. Windows 7; 4 GB RAM and Intel i3 processor. I just bought it on Saturday.

The mbox mini won’t be recognized by ProTools LE. I will even not be able to open pro tools le. During the opening process, the program asks me to plug in the Mboxmini, though it is already plugged. So, I guess it does not recognize it.

Do you have any idea, what could I try?

Kind regards,

86. Kinneth Rink - December 25, 2010

When I try to install pro tools 8 le using vista home preminum it re turns the error code 2147213312 and says to use media installler on cd when I do that the media installer what unzip so I don’t get creative collection every thing else is ok. I used it for a year and a half with no problems but my computer would.nt star one day so I reintalled the operating system and known I am having that problem can you think of how I can get past this one error?

87. anthony - December 29, 2010

i try to install but when i click-install pro tools le an error pops up that says protoo~6\setup.exe.
computer specs
amd athlon 64 x2 dual core
3 gb ram 1.7 ghz
i dont know what to do. thanks

88. krismusical - January 4, 2011

mines keeps freezing at setting up peirpherals initalizing machine controlls

89. solomon - January 28, 2011

hi im using mbox2 mini in intel i5 m460 / 4gb ram / 500gb hdd with win7 extreme edition. After installation running pro t le 8.0 when dae loaded the software freezed. Why?

90. KC - February 2, 2011

Hi Im This is Kc and I am trying to install pro tools LE 8 I have a MBOX2 .
Seagate External HDD:500gb
Install Type: Fresh

When I put the cd in the cpu and click install a small grayed out box pops up with nothing in it that reads welcome to Pro Tools Le 8 .
after that it just sits there and nothing happend. From my understanding I should see a screen that I get to select to install pro tools I cant even get to the first screen to even began installation . . Am I the only one with this problem ?

91. Natalia - March 14, 2011

OS: Snow Leopard 10.6.6
Quad-Core Intel Xeon @ 2.66 GHz
MacPro4, 1, Ram 3 Gb, Hard disk 640 Gb. 1 Accel Core, 2 HD Accel in the expansion ports.
ProTools HD 8.0.3 with a 192 interface.
Plugins: Digirack, Waves, Bomb Factory, Trillium Lane, Maserati, Reason, among others.

I’m having a little problem with my Digi CoreAudio Manager. Whenever I open it and use it with Youtube or Itunes, and I later try to open ProTools, ProTools will freeze and pop up a window that says “Could not complete your request because an access violation has occured”. So, I have to quit everything that involves the Digicore audio manager (internet or itunes) so I can be able to open ProTools.
And, when I open ProTools, before internet or itunes, and then try to listen something on youtube or itunes (while protools is still open), for some reason, the digicore audio manager won’t work, unless I quit ProTools.
So, its either protools or core audio.

Its not a huge issue, but it sometimes annoys me a lot. I iwant to be able to listen to something in youtube without having to close my protools session.
Any suggestions?

Big thanks in advance for any help!


92. Damon Sink - March 19, 2011

Natalia, we are also having similar problems in the lab, sometimes even grayscreens that are related to disconnecting the M-Boxes that we use. Maybe someone will chime in here with a solution.

Seems to be a problem with digi drivers and core audio, eh? I’ll keep a look out.

The Studio Files

93. Rick - March 21, 2011

Hi I’m unable to load my protools 8 software. Im using windows XP service pack 2, Intel Core Duo CPU T8300 @ 2.4, 709 MHz 3.50 GB RAM

Pls tell me what I can do.

Thank you.

94. Robin Rai - April 11, 2011

Hi, when I open a session previously mixed in ProTools 6.4 in ProTools 9, the Wave EQ is inactive where as the Wave Compressor is active; all else good as it is.

Please help otherwise the trouble of re-EQing will kill me!

95. kidA - April 20, 2011

hello i have a problem with a new shure beta 58 mic, it gives me very soft electric shocks when plugged. the setup is very simple: macbook pro + m box2 pro + mic cable + mic
apparently, there is no grounding on my parisian studio. but i have tried with the computer unplugged from the wall as well as the m box 2 pro and still, the mic gives me this shock, very light but annoying. thanks.

96. Craig Anthony - April 27, 2011

Hi I would to ask for some advice if possible. I currently have a boss br1180 studio that I use but it has broken and I am going to try fixing it after reading your post about how to mend it. Thank you. I was wondering what computer software you would suggest for me to get recording on my computer?

97. Fabrice Favre - May 27, 2011


ProTools 7.4 is not installing, using an Mbox2 Micro. It stalls about two thirds through the install, on “Shared Plug-Ins Install”. I’ve let my system sit in this stall for hours and it never progressed through a full install.

I have:
- dual core 2.2 HP laptop
- 3 gig of RAM
- 400GB hard drive
- no plugins (uninstalled everything)

Can please help?! Thank you

98. Rahsy - May 30, 2011

While installing pro tools 8 le (after the hour long install) i reset the mac and get 2 messeges..digidesignloader and digidesign mbox 2 does not have proper security settings. I click fix on both and reset again…i try to open pt8 and during the load it says unable to locate digi hardware. Mbox mini lights up on my previous win cpu and works fine….no lights on the MAC. Its recognized on Mac in system profiler under usb but not in system prefrences under mbox 2. Any help is helpful!!!

Mbox 2 mini
G5 Power Mac Desktop Leopard 10.5.8
Model Name: Power Mac G5
250 gb main hdd and 40 gb secondary
Model Identifier: PowerMac11,2
Processor Name: PowerPC G5 (1.1)
Processor Speed: 2 GHz
Number Of CPUs: 2
L2 Cache (per CPU): 1 MB
Memory: 2 GB
Bus Speed: 1 GHz
Boot ROM Version: 5.2.7f1

99. Kairi Heflin - June 6, 2011

I have protools le 8.0 I have a error code of 2147213312 when i try to install the software what is the issue?

100. Lilly - July 19, 2011

My pro tools 8 keeps freezing when I important a song.. Am I doing something wrong?

101. Jeff - July 28, 2011

MACBOOK PRO. 2010 I5 core. 4 gig ram. OSX 10.6.8

2 issues if you can help me.

1. Loading protools, when the first start up takes place, I get a dozen error codes about AIR plugins. Then is asks me if I want to place them into some un-used folder…

Then from there it moves to the second issue:
2. It hangs on loading periphials. And never loads.

I will add, I had ableton live 8 loaded and when ever I tried to select the output of audio in ableton to the digidesign MBox Mini, it froze the mac…

IS there any help on this? Pro tools told me they are not compatible with dot 8? so, I am not sure. I tried this when the OS was loaded and no updates were done, and the same thing took place.

Any help on this ???

102. derico - July 29, 2011

how can i fix my headphone?i only hear sound coming from my left ear,and when i turn the headphone volume up it start popping.what do i do.

103. Bryan Lettner - August 19, 2011

I am trying to install Pro Tools LE 8.0.4 that came with the Pro Tools Mbox Mini. The installaton freezes at “Running Application Files installer script…”

I am wary of trashing preferences and databases/ wavecache because i really dont know what this stuff is or does and I’m afraid i will lose access to my plugins. Is this a rational fear? How can I get past the “Running Application Files installer script…” screen? Thanks, my computer info is below.

Mac Tower, OS X Version 10.6.6
2 x 2 GHz Dual-Core Intel Xeon
Memory: 4 GB 667 MHz DDR2 FB-DIMM
Two hard drives… The startup is 1TB, the other is empty and is 500GB
*Plug-ins: Too many to list, hundreds. I bought this computer and it had a bunch of probably hacked plug-ins on it. I want to make sure that I don’t erase them though while installing protools!!!
** Also noteworthy, this computer had protools HD installed at some point and it was probably used a bunch, but now Protools HD is nowhere to be found. I may have uninstalled it and forgotten.

104. Priscilla - August 26, 2011

I have a gateway one running windows vista , My computer is not reconizing my pro tools le8 . It keeps telling me to install a cd. All of my other CDs work. PLease help.

105. VINNIEP - September 8, 2011


Im at my wits end with protools atm… i have an mbox 2 and an imac with OSX Snow Leopard 10.6 and im also using logic 9..
All that set aside, i cant even get into protools, it immediately comes up with an error and doesnt open at all. The version of the protools disc that came with my mbox 2 is Protools LE7.
Ive tried different drivers, updates you name it.
Although it says during one of the updates that i actually need to buy protools 9 for it to work with snow leopard.
Do i actually need to buy this $300 program or am i missing something?
And can i use my mbox 2 interface if i actually need to buy this program?

Any help in how to get it working for me would be greatly appreciated.

106. derico - September 8, 2011

i think the best thing is window 7.alot of people have been having problems with the mac os and xp.also pro tools 8 and 9 are the best pro tools out right now,and the new m-boxes are better.upgrade your systems to a newer version.

107. Damon Sink - September 14, 2011


Short answer is, you have to go to at least LE 8. Check out compatibility here:

You’ll be much happier wit a newer version of PT.

The Studio FIles

108. Damon Sink - September 14, 2011

Do you mean that Vista is not recognizing the install CD?
Here is the Avid compatibility grid. With Vista it depends on your Service Pack as to which version of LE 8 will work:


The Studio FIles

109. Joel - September 17, 2011

I have a MacBook pro and am installing Pro-Tools LE 8 and running an Mbox 2 for the first time. Loading Pro-Tools for the first time, I am finding that it gets stuck on “Creating DAE Objects”. It just gets stuck here for ages. Is this normal when you try to open it for the first time?

110. Damon Sink - September 21, 2011


What OS are you running?

111. Joel - September 23, 2011

Hi Damon
I am running Snow Leopard. I had to give up my previous Mbox which only ran the Pro-Tools LE 7 series as it wouldn’t run on Snow Leopard.

112. Cary Potts - September 24, 2011

I have a mac G5 ppc…running pro tools. My problem comes when I try to install plugins, it seems that the computer is not seeing them….any suggestions?..


113. Cary Potts - September 24, 2011

Sorry I ment to also include my operating system…I running leopard…
osx 5.8 and pro tools 8.01…thanks for listening.


114. Breck Patty - October 6, 2011

I am having difficulty saving sessions in Pro-Tools 8.0.3 LE

Computer OS: MAC OS X Version 10.6.6
Computer specs: iMac; processor 2.66 Ghz Intel Core i5; RAM 4GB 1067 Mhz DDR3
Which DAW and what version: Pro-Tools 8.0.3 LE
What interface you are using: M Box2 (mini)
What plug-ins/VIs do you have installed: N/A

When I launch Pro Tools 8 and attempt to create a blank session, it immediately asks me to save the file and name it. However, I get the following ERROR MESSAGE: Path to session contains illegal characters ( \ ).

Please advise.

Thank you,
Breck Patty

115. garry hayes - October 8, 2011

man men women help STRUCTURE DPM IS STUPID LIKE FACE BOOK trash can kill pro tools sucks cowards help .get rid of your stupid structusres and give some waves or as goob . yiou have lost me money and fucking structure idiots

116. garry hayes - October 8, 2011

does pro tools definately continue their pc line after 2012
i heard they are cutting it once they get their investments back . structure sucks .rubbish that could be good if you put some balls into it .

117. garry hayes - October 8, 2011

ok who knows what a 0+000+0000+000+0000 or something voilation crap . as i get to structure on load up crashhhhhh againnnnn.vague shit .ihave been on pro tools since start .this has my balls tied .

118. garry hayes - October 8, 2011

i have been doing pro tools 10 years this sucks .its digidesign structire that is crashing in load . why why why help . hair flying out through ripping .structure syndrome rrrrrraaarrrrr rrrAas

119. chewy - October 12, 2011

i have the PRO TOOLS 8.0.3 LE program…and when i insert the disk in everything is fine…but right when i click on “INSTALL PRO TOOLS LE” it freezes on me..and doesent sounds like its installing anything..no pop up windown..nothing! I have the Dell Inspiron 14R running on windows 7…but idk if its compatible or not..but it doesnt work..

120. Manny - October 26, 2011

I am running pro tools 8 with an mbox 2 which previously had 7. Every time I boot up pro tools it doesn’t respond so I ahve to force quit then reboot. I am using a mac mini with a 1.6 ghz processor and 2 gb of ram, when I was able to email digidesign before they became avid they told me that I have to unplug the mbox before putting the mac to sleep. This is kind of a nuisance but has been tolerable although having to boot up twice every time I want to record just plain sucks. Can you help?

121. Bobbie Mercy Oliver - October 29, 2011

I have a Boss BR 1180 Digital Hard Disc Recording studio or a 1180 Recorder. I wanted to add the Boss CDI-BR-1 to my BR 1180. I was told by a representitive of UTUBE that it has been discontinued. I need this addition before I can record my new CD. I need this infor ASAP, thanks. If anyone know where I can find this please contact me at the email address

122. Brian - October 30, 2011

Pro tools Digi 002
I Mac Computer 2.4 GHz intel Core 2 Duo
Memory 2 GB 667 MHz DDR2 SDRAM
Blue Cat Bundle
Waves Mercury Bundle
Sonalksis Bundle
Anteras Bundle
Hey, The problem that i’m having is when i open up a pro tools session everything loads up and then immediately all of the faders on the digi 002 go down and the spinning ball appears and never goes away. I have to force quit and this happens everytime. I can’t record or edit anything at this point. Please help

123. DELROY SMITH - November 8, 2011

I am running pro tools le 8 with an mbox 2 and when i open a session and press play it ask to increase buffer size and set clock and the buffer size is already increased to the max but when i plug in a internet modem it works with out the increase of the buffer size if i plug out the modem pro tools stop working im using a hp compact lap top with a 3gb memory and a 220 hard drive and a amd athlon dual core QL 64 processor and im using vista home premium I WOULD LOVE TO USE MY PRO TOOLS WITH OUT THE MODEM IT TAKES UP USB SPACE AND MY MODEM IS GIVING TROUBLE NOW PLEAS HELP ME OUT

124. Terry furlong - November 25, 2011

Hi I was just wondering if u could help I bought a mac book pro laptop 2 days a go and a m-audio sound card which I got pro tools 8 with it I have installed them both me sound card works find on garage bands but when I open pro tools and press play or tray to do anything it said access violation do u no what that is any help would be great thanks

125. bain - December 2, 2011

Im running my digidesign mbox2 off a mac pro!I have no plug-ins installed…the pro tool le 8 disc is brand new.The pro tool program loads to my applications but when i doulbe click on the pro tool ball at the bottom it jumps up and down/ and bring on the pro tool mixing board picture in the middle of the screen.It always stop at loading peripherals…and i let it sit 8 hours over night!!Can you please help me?

126. bain - December 18, 2011


127. Kenclef - December 25, 2011

Can I use the M-Audio Fast Track Pro Mobile USB Interface with Pro Tools SE with Protools 8.0.03.

Running Snow Leopard 10.6.8 with a MacBook Pro -2.66 GHz Intel Core 2 Duo – Memory 4GB 1067MHz DDR3

128. Glenn - January 8, 2012

I have windows 7, intel i5, 8gigs of ram, pro tools 8.0.3 le mbox 2 mini

Every time I enable a track to record instantly the levels are maxed in the red with knobs at 0? Unplugged, uninstalled, different usb ports, all logical reseting of equipment. Im new to this any help would be appreciated.


129. Evan - January 14, 2012

I’m trying to install my Mbox driver version 1.0.6 and everytime it gets started I get this errot—->Microsoft Visual C 2005 Redistributable X 64 Out of disk space Volume “L” required space 883KB Available space 0 KB free some space and retry. I don’t have a hardrive that says that and I have 1TB for my CPU and everything else is at least 50GB FREE or more! Any way you can help me?!!

130. Domenique - February 3, 2012

Hi, my name is Domenique…i run Pro Tools LE 8.0.4 off of my Windows Vista and i have a strange problem….i can play audio through my Mbox 3 mini though itunes or any other music but when i open Pro Tools it says its unable to find my hardware and it wont open…any suggestions or solutions???

131. GUYinTN - March 5, 2012

EXTREMELY IRRITATED!! I had to uninstall Pro Tools 8.0.3 after using it for close to 2 years now, Never had any troubles with Pro Tools at all in the past. But NOW when I put my INSTALLER DVD into the drive and click “INSTALL PRO TOOLS LE” It just freezes! When I bring up Task Manager it says its “Not Responding” I am on a deadline to finish up some recording and this is driving me crazy! Any help at all would be very very much appreciated! I am using a Dell Inspiron 1545 With 3 GB Ram. Thank You!

132. GUYinTN - March 5, 2012

oh yeah forgot, using MBOX 2

133. BJ - March 20, 2012

I have a Mac Mini G4 I think it’s made in 2005′/06. Version 10.5.8 Leopard, processor 1.42 GHz PowerPC. Using M Box2 interface with Pro Tools 7.0 version. I was able to install Pro Tools but every time I try to boot it up it goes into a “freeze mode” and I end up having to re-start or even shut my Mac down to start again. I up graded to Pro Tools 8.0 but it said that my Mac wasn’t compatible……help???

134. amr - March 30, 2012

Dear all, I have the latest Mac book pro (OS 10.7). The problem that I have an old version of Pro Tools LE 7. I am not planing to install it on this computer but I want to use the hardware au an external sound card for my logic 9, but the OSX does not recognize the hardware neither Logic 9. any one can help me on that?
Thank you

135. Vitor Teodosio - July 27, 2012

Hi, I’ve been using the follow recording system: M-box 2 pro running Pro tools 8.0 on a iMac 2,66Hz – 2GB ram ddr2 – 320Gb SD and everything was running well (this model:A1224, discontinued, bought in 2009, has to firewire ports, one 400, other 800) I used the 400 with the original M-box.
Unfortunately my computer was stolen from my small studio and my problem is: since I have the m-box 2 pro and the pro tools 8.0 dvds and documentation, can I use this system on the recent iMacs that only have firewire ports 800? Does the system works with the new OS Lion? Does the firewire adaptators realy work? I’ve been searching on forums and the AVID compatability informations but no evident solution was found and a new imac is some investment to me. Please give some help.

136. alec christie - August 29, 2012

I’ve recently tried to reinstall PT 8 LE after an uninstall.
My set up box is coming up blank and i simply don’t know what to do.



137. Bill Forte - September 25, 2012

My Boss BR-1600 recording unit has frozen. It reads an error message that says it’s stuck in recording mode. When I try to boot down it tells me to stop recording first.

138. XAVIER - September 27, 2012

I, I am tryin to install protools 8 on my mac g5… after installation it says unable to read avid hardware i looked on this site here and it says to install the update for protools 8.. well i did that and it finishes and says restart my computer i click ok and it starts to shut down but it freezes i let it sit there over night an still nothing… PLEASE HELP

139. mohsin - November 22, 2013

I just make a new pc core i7 2600 +16 g.b ddr3 kingston ram +asus z68a-d3h-d3 +500 g.d hard disk … windows 7 ultimate 64 bit . I have mbox 2 . After installed pro tools 8 le i got i message to restart computer and i did . now when im opening pro tools software its give me blue screen error and restarting my pc and change my rams but same problem plz i need ur help..

140. ron - February 17, 2014

mac mini os 10.4
pro tools 7
digi 002 console
keep getting the unable to locate hardware message. everything is plugged in to firewire and worked perfectly before
i dont know what to do now

141. Damon Sink - March 12, 2014

Sorry we missed you Ron– any luck? What has changed, if anything. I know we are a month behind on answering your question…

142. nate - April 15, 2014

Im having trouble! Ive been tryin to Install digi design pro tools le 8 on my gayeway all in one zxseries, intel celeron 1017u dual coar processor, 4gb memory, 500 gb hd, windows 8.1 with internet explorer 11 for 2 weeks. Im now stuck on DAE error -115 was encountered. Please help!

143. Raymond Coats - September 9, 2014

I am using a Boss Br-1180CD. Everything is working fine until I try and send a recorded song to the CD. I am getting back ‘CD write error’! I tried initializing the HDD then turning the machine off then back on. I still get the same message. Is there anything that I can do?

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